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Preface • Data I/O Cu stomer Support ii PS288 Owner’s Manual Dat a I/O Customer Support Wor l d w i de Data I/O Corporation (http://www .dataio.com) 6464 185th A venue NE, Suite 101 Redmond, W A USA 98052 T elephone: 425…
PS288 Owner’s Manual i
Preface
Contacting
Data I/O
Contact Data I/O for technical assistance by visiting the Data I/O Web site
and completing a Web-form, by sending e-mail, or by calling.
To help us give you quick and accurate assistance, please provide the follow-
ing information:
• PS288 serial number
• TaskLink and AH500 software version numbers
• Detailed description of the problem you are experiencing
• Error messages (if any)
• Device manufacturer and part number (if device related)
World Wide Web
The Data I/O Web site at http://www.dataio.com includes links to general
information about Data I/O, information about new and existing products, a
device support search feature, and technical user information such as appli-
cation notes, device lists, and Knowledge Base articles.
To contact Data I/O via the World Wide Web, go to http://www.dataio.com
and click Contact Us. Complete the appropriate Web-form.
E-mail
E-mail the information listed above with your name, phone number, and
address to the appropriate Data I/O Customer Support e-mail listed in this
Preface.
Telephone
Call the appropriate Data I/O Customer Support number listed in this Pref-
ace. When you call, please be at your PS288, have this manual nearby, and
be ready to provide the information listed above.
Preface • Data I/O Customer Support
ii PS288 Owner’s Manual
Data I/O
Customer
Support
Worldwide
Data I/O Corporation (http://www.dataio.com)
6464 185th Avenue NE, Suite 101
Redmond, WA USA 98052
Telephone: 425-881-6444
USA: 1-800-3-DATAIO (1-800-332-8246)
Fax: 425-867-6972
E-mail: support@dataio.com
China
Data I/O China (http://www.dataio.cn)
Suite A, 25F Majesty Building
138 Pudong Avenue
Shanghai, China PRC 200120
Telephone: +21-5882-7686
Fax: +21-5882-5053
Hong Kong
Data I/O Hong Kong (http://www.dataio.cn)
Unit B, 12/F, Aubin House
171-172 Gloucester Road
Wanchai, Hong Kong
Telephone: +852-2558-1533
Fax: +852-2558-1035
Germany
Data I/O GmbH (http://www.dataio.de)
Lochhamer Schlag 5
82166 Gräfelfing, Germany
Telephone: +49-89-85858-66
Fax: +49-89-85858-10
E-mail: ccs-europe@data-io.de
Other Countries
For technical assistance, repair or warranty service, contact your local
Data I/O representative. To find your local Data I/O representative, use the
Representative Search feature at:
http://www.dataio.com/contact/repsearch.asp
Warranty
Information
Data I/O Corporation warrants this product against defects in materials and
workmanship at the time of delivery and thereafter for a period of one (1)
year. The foregoing warranty and the manufacturers’ warranties, if any, are
in lieu of all other warranties, expressed, implied, or arising under law,
Preface • Repair Service
PS288 Owner’s Manual iii
including, but not limited to, the implied warranties of merchantability and
fitness for a particular purpose.
Data I/O maintains customer service offices throughout the world, each
staffed with factory-trained technicians to provide prompt, quality service.
For warranty service, contact Data I/O Customer Support at the numbers
listed in this Preface.
Repair Service
After the warranty period expires, repair services are available at Data I/O
Service Centers on a time-and-materials basis, or through a fixed price basis.
The fixed price basis is an annual agreement that covers all parts and labor
needed to correct normal malfunctions and includes semiannual perfor-
mance certification.
For more information or to order a Service Contract, call Data I/O Customer
Support at the numbers listed in this Preface.
User or
Address
Change
If the user for this product or your address has changed, please notify
Data I/O Customer Support at the numbers listed in this Preface. This
ensures that you receive information about product enhancements. Be sure to
include the product serial number, if available.