Apollo1_Operators_Manuel - 第119页
C-119 cab - Produkttechnik GmbH / Tharo Systems, Inc. Irrecoverable Errors While switching on the printer or during printing, a fault has occured which cannot be cleared by the operator without cancelling the current pri…
C-118 cab - Produkttechnik GmbH / Tharo Systems, Inc.
Appendix C - Error Messages/ Problem Solution
The following section describes possible errors and their suggested solutions.
The Apollo is equipped with a comprehensive self diagnostic system which will
indicate errors in the display of the printer. Also, the operator will be informed by
the LEDs whether the fault is correctable and will, therefore, allow to continue the
current print job after corrections (e.g. "Out of paper"), or the fault may require you
to cancel the current print job.
Correctable Errors
While processing a print job, an error has occured which may be corrected by
the operator, and also allows you to continue the print job after fault correction.
Display
The top line of the display shows alternately the type of fault and the total of the
remaining labels of the current print job.
LED Display
LED CAN on, LED PSE is flashing.
If an applicator is connected : LED FF is flashing.
Function Keys
Table C-1 Function keys in mode FAULT-CORRECTABLE
FF key Only if an applicator is installed :
Provides a label feed in order to synchronize the paper feed for
the next print run.
CAN key Cancels the current print job.
Switch into ONLINE mode.
(LED ONL on, LED CAN off, LED PSE off)
PSE key Continues current print job after error correction.
Switch into PRINT mode.
(LED ONL on, LED CAN off, LED PSE off)
C-119cab - Produkttechnik GmbH / Tharo Systems, Inc.
Irrecoverable Errors
While switching on the printer or during printing, a fault has occured which
cannot be cleared by the operator without cancelling the current print run.
(e.g. hardware fault)
Display
The display shows the type of fault.
LED Display
LED CAN is flashing.
Function Keys
CAN key Cancels the current print job.
Switch into ONLINE mode.
(LED ONL on, LED CAN off, LED PSE off)
If ONLINE mode cannot be entered, switch printer on and off
again.
If the fault remains again, contact Technical Service
Table C-2 Function keys in mode FAULT-IRRECOVERABLE
Error Messages
The following table contains an overview of possible error messages, their
possible causes as well as solutions to the problems.
Correctable faults as defined above are marked with a " * ".
If the suggested solutions turn out unsuccessful, contact our Technical Service.
A list of errors, which are exclusively related to the applicator, is included in the
manual of the applicator.
C-120 cab - Produkttechnik GmbH / Tharo Systems, Inc.
Possible cause
Hardware error
PC card error
The data receive buffer is full but
the computer is still transmitting
data
Refers to the optional memory card;
No more data can be stored on the
card
Refers to the optional cutter;
The cutter is unable to cut the labels
due to the extreme thickness of the
material;
Cutter cannot return into its home
position and stays in an undefined
position
Refers to the optional cutter;
The cutter is unable to cut the labels
due to the extreme thickness of the
material but is able to return into its
home position
Hardware error referring to the
optional cutter
Hardware error
Refers to the peripheral connector;
Caused by connected optional device
Solution
Switch printer off and then on.
If error recurs ® contact Service.
Replace battery inside the PC card.
Use the protocol (preferably RTS/
CTS) for data transmission.
Replace card.
Switch printer off, remove material
from the cutter, switch printer on.
If then the error message "Cutter
stuck" appears ® contact Service.
Otherwise, check the thickness of
the label material and replace if
necessary.
Switch printer off, and check the
material in the cutter area for possible
double laying.
Start test cut by pressing the
key. If error recurs, replace the label
material.
Switch printer off and then on.
If error recurs ® contact Service.
Switch printer off and then on.
If error recurs ® contact Service.
Switch printer off and then on.
If error recurs check the connected
device.
Error message
ADC malfunction
Battery low
Buffer overflow
Card full
Cutter blocked
Cutter jammed *
Cutter stuck
dRAM
malfunction
Ext. I/O error
Table C-3 Error messages