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Annex Information about SIPLACE Setup Center Erro r Reporting Tool 58 Version Descriptio n / Versionsbeschreibung SIPLACE Setup Cen ter 5.1

Annex

Information about SIPLACE Setup Center Error Reporting Tool

Version Description / Versionsbeschreibung SIPLACE Setup Center 5.1 57

5. Information about the type of data collected

The Error Reporting Service is an integral part of all products made by ASM Assembly Systems

GmbH & Co. KG and serves the purpose of documenting multiple errors. This section exemplifies

a few possible elements that could be documented as part of an error report without asserting the

claim for completeness. The type and amount of data is dependent on the seriousness of the error

and the required data contribution for error recovery.

Recently executed commands

Information about recently used commands or applications executed by the user or the software,

e.g.:

– Problems you worked on when the error occurred

– Menus or task bars you clicked on

– Dialog boxes that were displayed when the error occurred

▪ Networks

Information regarding your network connections, for example:

– IP address (identifies the computer within the internet)

– Names of recently visited internet sites

– Information you published in the internet since then

▪ Personal Computer Settings

Information about the hardware you use, for example:

– Upgrades and components installed on your computer

– Plug and Play Identification (PnP ID) and description of devices

– Name/type of the machine

– Name, type, model and manufacturer of the (operating) system

– Available memory, hard disk size, number of processors

– BIOS type and content

– Registry data

▪ Files

Names, output inventory and copies of current files, for example:

– Your documents

– User files

– Configuration files

– Setup protocols

– Summary of network report

– Diagnostic protocols

– Event protocol files

Annex

Information about SIPLACE Setup Center Error Reporting Tool

58 Version Description / Versionsbeschreibung SIPLACE Setup Center 5.1

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