00195467-01_Installation Manual Setup Center 2.2 - 第77页
Installation Manual SIPLACE Setup Center 2.2 5.6.2 How to run set up with verbose logging? Error description: Whenever an installation runs into problems, it is useful to have as much informa tion at hand as possible in …
SIPLACE Setup Center 2.2 Installation Manual
5.6 Troubleshooting
If it is not possible to solve a problem during installation of SIPLACE Setup Center, please send
the file SIPLACESetupCenterSetupLog.html and all similar “log” named files to the SIEMENS
Service. 6
5.6.1 Relevant files to analyze setup problems
Error description:
Whenever problems arise during setup, please inspect the file
SIPLACESetupCenterSetupLog.html, which is written during each installation. 6
Cause:
Setup problems.
Solution:
The log file is found either in C:\ (prior to the "move data phase") or in the selected program
folder. 6
Old versions of the log file are located in the program folder. A timestamp is added to the
filename. Dialog boxes appear during the file copying phase of installation which only contain
Yes and No options. 6
Hint
If you need Siemens support regarding installation problems, please provide all installation
log files.
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5.6.2 How to run setup with verbose logging?
Error description:
Whenever an installation runs into problems, it is useful to have as much information at hand as
possible in order to analyze the problem. 6
Solution:
Create a log file that records the progress of a Install Script MSI (formerly Standard) based
installation, you can either execute the setup.exe at the command line using the /Verbose switch,
or you can set a specific registry entry. The log file can be used to diagnose the cause of failure
or unexpected behavior in an installation. 6
There are two ways to log an Install Script MSI project (as SIPLACE Setup Center setup is). 6
6
Log a single setup
An Install Script MSI installation can be logged using the following command line: (replace the
path definition as applicable) 6
Setup.exe /Verbose "d:\place for logs\package.log"6
Running this command line logs everything verbosely. 6
6
Log all MSI-based setups
To log all MSI-based setups launched through setup.exe, follow these steps: 6
Launch the Registry Editor (regedit.exe) in Windows.
Create the following registry key:
HKEY_CURRENT_USER\Software\InstallShield\ISWI\3.0\SetupExeLog
Create a string value entitled VerboseLogFileName in this key.
Enter the full path to where the log file will be created as the value for this string.
Run the setup again.
Example string value: C:\Test Folder\MyFile.log
For more details please refer to http://support.installshield.com/kb/view.asp?articleid=q105237.
Document ID: Q105237 6
Note
You could always use CD: Verbose_Setup.cmd. This will invoke verbose logging
with the first of the methods described above.
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SIPLACE Setup Center 2.2 Installation Manual
5.6.3 Error code 1316 and 1603
“Error 1316. A network error occurred while attempting to read from the file
C:\WINDOWS\Installer\SIPLACE Setup Center.msi”
Error description:
The error messages 1316 and 1603 from the Microsoft Installer Service could appear under
different conditions.
Cause:
See Install Shield knowledgebase articles Q107390 and Q107182. 6
Workaround:
Copy the files "SIPLACE Setup Center.msi" and "Data1.cab" from the setup CD in the
directory mentioned in the error message e.g. C:/Windows/Installer/SIPLACE Setup
Center.msi.
Retry the setup:
• The error message offers to cancel the setup or
• Confirm the error message with OK. The setup is cancelled. Then restart the
setup.
After a successful setup, remove the copied files.
If the copied files are not removed, the installer could access these outdated files during the
next setup which might cause further problems.
Note
It has not been proven if this workaround helps in all possible situations. In case of
any further problems please contact your SIPLACE service technician.
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