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SIPLACE 80S-20/F4/F5 User M anual 11 Station Extensions/Options 05/99 Issue from Software Version SR.405.xx 11.8 Remote Service 11 - 53 1 1 .8 Remote Service 1 1.8.1 Gener al Comm ents In the ev ent of a n error / f ault…
11 Station Extensions/Options SIPLACE 80S-20/F4/F5 User Manual
11.7 Dispenser Flux Application Unit for SIPLACE 80F4/F5 05/99 Issue from Software Version SR.405.xx
11 - 52
SIPLACE 80S-20/F4/F5 User Manual 11 Station Extensions/Options
05/99 Issue from Software Version SR.405.xx 11.8 Remote Service
11 - 53
11.8 Remote Service
11.8.1 General Comments
In the event of an error / fault, Remote Service enables service personnel from Munich, Singapore and
Alpharetta to access system data on the line computer, station computer, machine controller or a GEM host, if
there is one, from a SIPLACE line or machine on the customer’s premises.
This allows the service engineers to localize and correct on-line software and data problems in the customer‘s
system. This feature also makes for better, problem-oriented planning of any servicing visits to the customer,
thereby keeping servicing time to the minimum.
11.8.2 Safety Information
DANGER
If movements of machine components are initiated remotely, the customer‘s trained line engineers must be
present at the machine. In addition, the line engineer must be able to communicate by telephone with the
engineer who is initiating these movements from the service center.
- You should read and comply with the general safety instructions given in Section 1 'Operational Safety' of
this manual.
11 Station Extensions/Options SIPLACE 80S-20/F4/F5 User Manual
11.8 Remote Service 05/99 Issue from Software Version SR.405.xx
11 - 54
11.8.2.1 Data Security
- The machine or system can only be accessed when this is specifically desired by the customer and when
he allows this to be done via the requisite communications PC.
- The service engineer will be working in a closed room in the service center. Only authorized persons will
have access to this room.
11.8.3 Requirements
To enable a connection to be set up between the service center and the customer‘s system, both routers
(communications PCs) must communicate via a suitable correspond ISDN connection. See also Fig. 11.8.1
and Fig. 11.8.2.
11.8.3.1 Specifications of the ISDN Connections
l Equipment
- Network terminator (NT) with S0 interface which must be accessible via an RJ 45 Western plug.
l Features
- File transmission
- ISDN call number forwarding
- Charging information during the call