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7 Station extensions/software SIPLACE Softw are Guide SR.504.xx 7.1 "Remote Suppor t" option Issue 01/03 EN 70 7.1.5.1 Connecti ng the ISDN router to the loc al SIPLACE-LAN This op tion is u sed when th ere is …

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SIPLACE Software Guide SR.504.xx 7 Station extensions/software
Issue 01/03 EN 7.1 "Remote Support" option
69
Station computer
– Remote log-in
– Remote operation of programs (user interface, SITEST)
– Sending messages to the customer’s station computer ("chat mode”)
– File transfer
– Remote editing
Machine controller
– Remote log-in
– File transfer
7.1.5 Overview
The following configurations are possible for the customer’s placement line: 7
– Connection of the ISDN router to the local SIPLACE-LAN
– Connection of the ISDN router to the customer’s site LAN
7 Station extensions/software SIPLACE Software Guide SR.504.xx
7.1 "Remote Support" option Issue 01/03 EN
70
7.1.5.1 Connecting the ISDN router to the local SIPLACE-LAN
This option is used when there is no site LAN available at the customer’s premises.
The customer will not need to implement any additional data security measures. 7
7
Fig. 7.1 - 1 Connecting the ISDN router to the local SIPLACE-LAN
SIPLACE Pro Server
Router
Station
computer
Machine
controller
SIPLACE
LAN
Router
Station
computer
LAN
SIPLACE Pro Server
Customer placement line Service dept.
ISDN
Network
= LAN card
SIPLACE Software Guide SR.504.xx 7 Station extensions/software
Issue 01/03 EN 7.1 "Remote Support" option
71
7.1.5.2 Connecting the ISDN router to the customer’s site LAN
The advantage of this alternative is that several placement lines can be addressed via a single
router. 7
7
Fig. 7.1 - 2 Connection to the customer’s site LAN
7.1.6 Procedure and Operation
Å Contact the appropriate service center (Munich, Norcross or Singapore).
Å Follow the instructions given by the engineer.
SIPLACE Pro Server
Router
Station
computer
Machine
controller
SIPLACE
LAN
Router
Station
computer
LAN
SIPLACE Pro Server
Service point
Central customer site network
= LAN card
Customer placement line
ISDN
Network