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30 Smart-UPS S MTL 22 00/3000 RMI2UC/RMI2UCNC Limi ted Fa cto ry W arranty EN TME2 08 22 – 08/2 023 Lim ite d Fact ory W arrant y Schneider Electric IT Corporati on (S EIT), warran t s its products to be free from defect…

Troubleshooting

Smart-UPS SMTL 2200/3000 RMI2UC/RMI2UCNC

EN TME20822 – 08/2023

Troubleshooting

Problem and Possible Cause Solution

The UPS will not turn on or there is no output.

The unit has not been turned on. Press the

UPS ON/OFF key once to turn on the

UPS.

The UPS is not connected to AC

power.

Be sure the power cable is securely connected

to the unit and to the AC power supply.

The input circuit breaker has

tripped.

Reduce the load on the UPS. Disconnect

nonessential equipment and reset the circuit

breaker.

The unit shows very low or no

input AC voltage.

Check the AC power supply to the UPS by

plugging in a table lamp. If the light is very dim,

check the AC voltage.

The battery connector plug is not

securely connected.

Be sure that all battery connections are secure.

There is an internal UPS error

detected.

Do not attempt to use the UPS. Unplug the UPS

and have it serviced immediately.

The UPS is operating on battery, while connected to input AC power.

The input circuit breaker has

tripped.

Reduce the load on the UPS. Disconnect

nonessential equipment and reset the circuit

breaker.

There is very high, very low, or

distorted input line voltage.

Move the UPS to a different outlet on a different

circuit. Test the input voltage with the AC

voltage display. If acceptable to the connected

equipment, reduce the UPS sensitivity.

UPS is emitting intermittent beeps.

The UPS is operating normally. None. The UPS is helping protect the connected

equipment.

UPS does not provide expected backup time.

The UPS battery is weak due to a

recent power outage or is near the

end of its service life.

Charge the battery. Batteries require recharging

after extended outages and wear out faster

when put into service often or when operated at

elevated temperatures. If the battery is near the

end of its service life, consider replacing the

battery even if the replace battery indicator has

not illuminated.

The UPS is experiencing an

overload condition.

Check the UPS load display. Unplug

unnecessary equipment, such as printers.

Display interface LEDs flash sequentially.

The UPS has been shut down

remotely through software or an

optional accessory card.

None. The UPS will restart automatically when

AC power is restored.

The Error LED is illuminated. The UPS displays an error message and emits a

constant beeping sound.

Internal UPS error detected. Do not attempt to use the UPS. Turn the UPS off

and have it serviced immediately.

The Replace Battery icon is illuminated and the UPS beeps for one minute

every five hours.

The battery has a weak charge. Allow the battery to recharge for at least four

hours. Then, perform a self-test. If the problem

persists after recharging, replace the battery.

Smart-UPS SMTL 2200/3000 RMI2UC/RMI2UCNC

Limited Factory Warranty

EN TME20822 – 08/2023

Limited Factory Warranty

Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects

in materials and workmanship for a period of five (5) years from the date of purchase.

The SEIT obligation under this warranty is limited to repairing or replacing, at its own

sole option, any such defective products. Repair or replacement of a defective product

or parts thereof does not extend the original warranty period.

This warranty applies only to the original purchaser who must have properly registered

the product within 10 days of purchase. Products may be registered online at

warranty.apc.com.

SEIT shall not be liable under the warranty if its testing and examination disclose that

the alleged defect in the product does not exist or was caused by end user’s or any

third person’s misuse, negligence, improper installation, testing, operation or use of

the product contrary to SEIT’s recommendations or specifications. Further, SEIT shall

not be liable for defects resulting from: 1) unauthorized attempts to repair or modify the

product, 2) incorrect or inadequate electrical voltage or connection, 3) inappropriate on

site operation conditions, 4) Acts of God, 5) exposure to the elements, or 6) theft. In no

event shall SEIT have any liability under this warranty for any product where the serial

number has been altered, defaced, or removed.

EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR

IMPLIED, BY OPERATION OF LAW OR OTHERWISE, APPLICABLE TO

PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR

IN CONNECTION HEREWITH.

SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY,

SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE.

SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR

AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT’S

RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION

WITH THE PRODUCTS.

THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU

OF ALL OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH

ABOVE CONSTITUTE SEIT’S SOLE LIABILITY AND PURCHASER’S EXCLUSIVE

REMEDY FOR ANY BREACH OF SUCH WARRANTIES. SEIT WARRANTIES

EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY

THIRD PARTIES.

IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR

EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL,

CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE,

SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES

The Replace Battery icon is flashing and the UPS beeps for once every 2

seconds.

The replacement battery is not

properly connected.

Be sure that the battery connector is securely

connected.

The UPS displays a site wiring error message.

Site wiring errors detected include

missing ground, line-neutral

polarity reversal, and overloaded

neutral circuit.

If the UPS indicates a site wiring error, have a

qualified electrician inspect the building wiring.

Problem and Possible Cause Solution

Transport the Unit

Smart-UPS SMTL 2200/3000 RMI2UC/RMI2UCNC

EN TME20822 – 08/2023

ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR

STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF

THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE

FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, WHETHER DIRECT

OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF

SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD

PARTIES, OR OTHERWISE.

NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT

SEIT’S LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS

NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION OF TO THE

EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.

To obtain service under warranty you must obtain a Returned Material Authorization

(RMA) number from customer support. Customers with warranty claims issues may

access the SEIT worldwide customer support network through the SEIT Web site:

www.apc.com

. Select your country from the country selection drop down menu. Open

the Support tab at the top of the web page to obtain information for customer support

in your region. Products must be returned with transportation charges prepaid and

must be accompanied by a brief description of the problem encountered and proof of

date and place of purchase.

Transport the Unit

1. Shut down and disconnect all connected equipment.

2. Disconnect the unit from utility power.

3. Disconnect all internal and external batteries (if applicable).

4. Follow the shipping instructions outlined in the Service section of this manual.

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common problems.

2. If the problem persists, contact APC by Schneider Electric Customer Support

through web site, www.apc.com.

a. Note the model number and serial number and the date of purchase. The

model and serial numbers are located on the rear panel of the unit and are

available through the LCD interface on select models.

b. Call APC Support and a technician will attempt to solve the problem over the

phone. If this is not possible, the technician will issue a Returned Material

Authorization Number (RMA#).

c. If the unit is under warranty, it will be repaired or replaced at no cost.

d. Service procedures and returns may vary internationally. Refer to the APC

web site for country specific instructions.

3. Shipment of Lithium Ion Battery is highly regulated and the regulation is evolving.

Pack the battery and UPS separately.

4. Always contact APC by Schneider Electric Customer Support to get the latest

guidance on shipment of Lithium ion battery and UPS.

5. Pack the unit properly to avoid damage in transit. Damage sustained in transit is

not covered under warranty.

6. Write the RMA# provided by Customer Support on the outside of the package.

7. Return the unit by insured, prepaid carrier to the address provided by Customer

Support.