SU_UM_TME20822_EN.pdf - 第32页
32 Smart-UPS S MTL 22 00/3000 RMI2UC/RMI2UCNC APC Worldwi de Cust omer Suppor t EN TME2 08 22 – 08/2 023 AP C Wo rldw ide Cus tome r Supp ort Customer support for this or any other APC product is available at no charge i…
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Transport the Unit
Smart-UPS SMTL 2200/3000 RMI2UC/RMI2UCNC
EN TME20822 – 08/2023
ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR
STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF
THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE
FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, WHETHER DIRECT
OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF
SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD
PARTIES, OR OTHERWISE.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT
SEIT’S LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS
NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION OF TO THE
EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization
(RMA) number from customer support. Customers with warranty claims issues may
access the SEIT worldwide customer support network through the SEIT Web site:
www.apc.com
. Select your country from the country selection drop down menu. Open
the Support tab at the top of the web page to obtain information for customer support
in your region. Products must be returned with transportation charges prepaid and
must be accompanied by a brief description of the problem encountered and proof of
date and place of purchase.
Transport the Unit
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC by Schneider Electric Customer Support
through web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The
model and serial numbers are located on the rear panel of the unit and are
available through the LCD interface on select models.
b. Call APC Support and a technician will attempt to solve the problem over the
phone. If this is not possible, the technician will issue a Returned Material
Authorization Number (RMA#).
c. If the unit is under warranty, it will be repaired or replaced at no cost.
d. Service procedures and returns may vary internationally. Refer to the APC
web site for country specific instructions.
3. Shipment of Lithium Ion Battery is highly regulated and the regulation is evolving.
Pack the battery and UPS separately.
4. Always contact APC by Schneider Electric Customer Support to get the latest
guidance on shipment of Lithium ion battery and UPS.
5. Pack the unit properly to avoid damage in transit. Damage sustained in transit is
not covered under warranty.
6. Write the RMA# provided by Customer Support on the outside of the package.
7. Return the unit by insured, prepaid carrier to the address provided by Customer
Support.
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Smart-UPS SMTL 2200/3000 RMI2UC/RMI2UCNC
APC Worldwide Customer Support
EN TME20822 – 08/2023
APC Worldwide Customer Support
Customer support for this or any other APC product is available at no charge in any of the
following ways:
• Visit the our web site to access documents in the APC Knowledge Base and to
submit customer support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC web site for specific countries, each of which provides
customer support information.
– www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
• Contact the APC Customer Support Center by telephone or e-mail.
– Local, country specific centers: go to www.apc.com/support/contact for contact
information.
– For information on how to obtain local customer support, contact the our
representative or the distributor from whom you purchased your APC product.
