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Installation Troubleshooting Conflicting old SIPLACE Se tup Center installations 86 Installation Manual SIPLACE Setup Center V3.0 6.6.3 Conflicting old SIPLACE Setup Center inst allations Error Description: InstallShield…

Installation

Relevant files to analyze installation problems Troubleshooting

Installation Manual SIPLACE Setup Center V3.0

6.6.1 Relevant files to analyze installation problems

Error description

Whenever problems arise during setup, please inspect the file

SIPLACESetupCenterSetupLog.html

which is written during each installation.

Cause

Setup problems.

Solution

The log file is found either in

C:\

(prior to the "move data phase") or in the selected program folder.

Old versions of the log file are located in the program folder. A timestamp is added to the filename. Dialog

boxes appear during the file copying phase of installation which only contain

X Yes and No options.

Hint

X If you need Siemens support regarding installation problems, please provide all installation log files.

6.6.2 Error code 1316 and 1603

"Error 1316. A network error occurred while attempting to read from the file

C:\WINDOWS\Installer\SIPLACE Setup Center.msi

Error description:

The error messages 1316 and 1603 from the Microsoft Installer Service could appear under different

conditions.

Cause:

X See Install Shield knowledgebase articles

Q107390

and

Q107182

Workaround:

X Copy the files "

SIPLACE Setup Center.msi

" and "

Data1.cab

" from the setup CD in the directory

mentioned in the error message e.g.

C:/Windows/Installer/SIPLACE Setup Center.msi

X Retry the setup:

 The error message offers to cancel the setup or

 Confirm the error message with OK. The setup is cancelled. Then restart the setup.

X After a successful setup, remove the copied files.

If the copied files are not removed, the installer could access these outdated files during the next

setup, which might cause further problems.

NOTE:

It has not been proven if this workaround helps in all possible situations. In case of any further

problems please contact your SIPLACE hotline.

Installation

Troubleshooting Conflicting old SIPLACE Setup Center installations

86 Installation Manual SIPLACE Setup Center V3.0

6.6.3 Conflicting old SIPLACE Setup Center installations

Error Description:

InstallShield reports a conflicting old installation of SIPLACE Setup Center.

Cause:

The new SIPLACE Setup Center installation conflicts with old SIPLACE Setup Center installations.

Solution:

If SIPLACE Setup Center setup detects old installations and if you are absolutely sure you have

uninstalled the old version of SIPLACE Setup Center, please proceed as follow:

Make sure that you have manually removed any remnants of this old installation from the program folder

except for the database.

6.6.4 Conflicts with old SIPLACE Setup Center configurations

Error Description

After reinstalling SIPLACE Setup Center, the program starts but displays an error that the database can

not be reached. During the installation the correct database server was selected.

Cause

The database server’s name has probably changed since the last installation. When uninstalling

SIPLACE Setup Center, all configuration files are backed up and restored after a new installation. The

old settings, including the database server’s name, will be restored. In this case the selected database

server will be overwritten in the settings.

Solution

Please correct the database server name in the settings dialog of SIPLACE Setup Center.

6.6.5 Remote installation with Windows XP clients

Error description:

If you are logged on to the server via remote desktop connection and start the installation following

message will be shown.

1607: Installation of Install Shield Scripting not possible

Solution:

Copy the complete content from the Setup CD to the server to be able to start the installation.

6.6.6 Conflicting applications

At the moment, no conflicting applications exist.

Modify

Modify Setup Center

Installation Manual SIPLACE Setup Center V3.0

7Modify

7.1 Modify Setup Center

It is possible to modify the installation by starting the Installer on a computer where the Setup Center is

installed. The Installer detects the installation automatically and offers the modify option.

Select the packages you want to remove or to add. Refer to the procedures described above for more

details.

7.2 Modify Forced Setup Center

If the Setup at the software CD "SIPLACE Setup Center 3.0" is called up again, the following dialog

appears.

 You can change the current installation by selecting the checkbox Modify.

 The following masks appears:

– Setup verification system

– Configuration of the Splice detection (If not X-machine)

– Fill Level Control

– Activation of locked tracks

– Traceability

– Overview of the settings

– Finishing the installation

See above for more infomation.