YesAX V3.1.2 - Software User Manual - 第257页
Customer Support 23 -3
23-2 Customer Support
The Upgrade Wizard will always rename the old executable before downloading the newest
executable from the web. This allows you to roll-back to a previous version in case the new
version is not satisfactory.
23.2 FTP Site
In addition to the automatic software upgrade, an FTP site is setup to exchange information with
the customers. The address of the FTP site is:
Address: ftp://update.yestechinc.com
User Name: carlsbad
Password: nordsonyestech
NOTE
The user name and password may change without notice. Contact Nordson
YESTECH for the current user name and password.
23.3 WebEx
WebEx is the leading web conference service provider. Nordson YESTECH uses WebEx service
to provided world class technical support service to its customers. WebEx allows tech-support
experts at Nordson YESTECH’s main office or any regional offices to remotely control the
customer’s AXI machines via the Internet. It is like having an AXI expert in front of the machine.
This feature is especially useful in situations where details or lengthy instructions are required to
reproduce or resolve the problem. To use this feature, the machine’s computer must have Internet
access.
If you have a problem or a question on the AXI machine, call Nordson YESTECH for tech-
support. Based on the nature of the problem, the tech-support expert at Nordson YESTECH may
suggest the use of WebEx and provide you with a “meeting number”. At this point, go to the web
address http://yestechinc.webex.com and enter the meeting number. You can also go to the web
address by selecting WebEx YesTech from YesAX’s Help menu.
Customer Support 23-3