PSV5000_OwnersManual - 第11页
■ Repair Ser vice □ Warr anty I nf ormat ion PSV5000 O wner ’s M anual - 7 - O THER C OUNTR IES Data I/O Cus tomer Supp ort o ffice s arou nd the wo rld a re sta ffed wi th facto ry - trained techn icians t o provide pro…
Preface ■ Contacting Data I/O
- 6 - Data I/O ■ 096-0465-001C
Contacting Data I/O
Contact Data I/O for technical assistance visit www.dataio.com and click
the Technical Support button. Log-in to our Support Portal. For first
time use, we recommend that customers enter a generic user name and
email for a distribution group so that multiple people in your company
can access Data I/O Service requests.
To help us give you quick and accurate assistance, please provide the
following information:
Machine serial number
• TaskLink and CH700 software version numbers
• Job Runner or Job Creator software version numbers if applicable
• Type of programmer (FlashCORE or LumenX)
• Detailed description of the problem you are experiencing
• The event log from the FlashCORE programmer site
• Error messages (if any)
• Device manufacturer and part number (if device related)
Note: For later versions of this manual, check our website Technical
Library.
Data I/O Customer Support
The best way to contact technical support is by logging in to our
online Support Portal: visit www.dataio.com and click the Technical
Support button.
WORLDWIDE: WWW.DATAIO.COM
Data I/O Corporation Redmond, WA USA 98052
Telephone: +1 425-881-6444 in USA: 1-800-3-DATAIO
Fax: +1 425-867-6972
email: support@dataio.com (our Support Portal, above, is preferred)
CHINA: WWW.DATAIO.CN
Data I/O Co. Ltd email: support@dataio.com
(our Support Portal, above, is preferred)
GERMANY: WWW.DATAIO.DE
Data I/O GmbH email: support@dataio.com
(our Support Portal, above, is preferred)
For Serial Number
location see Figure 10:
on page 22.
Want to contact Sales?
USA–
salesDIOAmerica
@dataio.com
China–
ChinaSales@dataio.com
Germany–
salesgmbh@data-io.de
■ Repair Service □ Warranty Information
PSV5000 Owner’s Manual - 7 -
OTHER COUNTRIES
Data I/O Customer Support offices around the world are staffed with
factory-trained technicians to provide prompt, quality service. For
warranty service, contact Data I/O Customer Support at the numbers
listed at our Rep Search on our website.
To find your local Data I/O representative on our website, click
Technical support > Representative Search.
http://www.dataio.com/Contact-Us/Representative-Search
Warranty Information
Data I/O Corporation warrants this product will be free from defects in
materials and workmanship for one (1) year from delivery.
This warranty and any third party warranties are in lieu of all other
warranties, expressed, implied, or arising under law, including, but not
limited to, the implied warranties of merchantability and fitness for a
particular purpose.
Repair Service
After the warranty period expires, Annual Service Agreements are
available. As the end of your warranty period approaches, our sales
group will contact you with the Service Agreement options.
Repairs to systems or sub-assemblies that are not on a service
agreement will typically be charged for labor and material costs.
For more information or to order a Service Contract, call Data I/O
Customer Support at the numbers listed — See “Contacting Data I/O”
on page - 6 -.
Change of Address
If your address has changed, please notify Data I/O Customer Support.
This ensures that you receive information about product enhancements.
Be sure to include the machine model and serial number.