PSV5000_OwnersManual - 第138页
Maint enance ■ T roubles hooting - 134 - Data I/O ■ 096 - 046 5 - 00 1C • SE COND AU TO MET HOD: The CH 700 Soft ware also dis plays a button in the System window. When star ting Collect PS Logs in AUTO Mode, only a prog…
Troubleshooting Collect all PSV5000 System Logs
PSV5000 Owner’s Manual - 133 -
RESTARTING AFTER TROUBLE
If the CH700 Software closes, locks up, or experiences some trouble that
qualifies as a crash, then the PSV5000 Machine power must be turned
OFF for 20 seconds prior to restarting the software.
Collect all PSV5000 System Logs
Collect PS Logs is a software utility on CH700 Software that collects all
log files from PSV5000. It creates a ZIP file containing all the information
that Data I/O or trained service technicians need to evaluate your
PSV5000 Machine status.
PROGRAMMER RELATED PROBLEMS
When you experience a programmer related problem:
1. Force the error to re-appear by running a job, or performing the
same steps that led to the trouble.
2. (Note any dialogs with the Collect Logs button) and close CH700 the
usual way as follows:
a. Click Finish to stop a job.
b. Exit the Run window.
c. Exit the System window.
d. Exit the Setup window.
3. Start Collect PS Logs. See heading Starting ‘Collect PS Logs’ below.
OTHER PROBLEMS
For problems that are NOT programmer related, run the Collect PS Logs
application any time after the problem has been seen.
STARTING ‘COLLECT PS LOGS’
There are three methods to start the Collect PS Logs application.
AUTO METHOD (THE APP ISN’T VISIBLE)
AUTO Method uses default settings— The Auto Method itself has two
ways to collect logs. The Collect Logs Application does not open with
these auto methods.
• FIRST AUTO METHOD: The CH700 Software displays a button in
each message box that allows you to start the Collect PS Logs
application in AUTO Mode.
Maintenance ■ Troubleshooting
- 134 - Data I/O ■ 096-0465-001C
• SECOND AUTO METHOD: The CH700 Software also displays a
button in the System window.
When starting Collect PS Logs in AUTO Mode, only a progress screen is
shown on the lower left corner of the screen. All defaults are used and no
user action is required. A log zip file named with the current date and
time is saved in the Documents folder (C:\Documents, or
C:\Libraries\Documents.)
START APP METHOD IN WINDOWS OS
The Start App (non-auto) method is the Windows method using the
Windows Start menu; it offers some options. Click Window Start > All
Programs > Data IO > Collect PS Logs.
After starting Collect PS Logs from the Start menu, the main window
appears where you can select which items you need to collected.
1. Select or clear check boxes for files as desired.
Troubleshooting Collect all PSV5000 System Logs
PSV5000 Owner’s Manual - 135 -
2. (Optional) Check additional SPC files if the error rarely appears or
appeared a long time ago.
3. (Optional) In Collect PSV5000 Logs, to enter a text description to
the Zip file:
a. Click Add description.
b. Type a description into the field available. In addition to what
you type, the description will include the Date and Time the
log was captured and the serial number information from the
winAH400.ini file.
4. Click Collect and ZIP.
A ZIP file is created and copied to the Windows Clipboard. A message
advises pasting it into a folder you choose.
5. Click OK to the message about pasting the ZIP file to a desired folder.
For more information see the CH700 on-screen Help.