ysm20r_cabpara - 第6页
12 5. Scope of construction work and service YSM20R (SESMK18400-00) v2.001 5. Scope of construction work and service The following table describes the work allocatio n between the customer and Y AMAHA. Actually , this ta…
11
4. After-sales service (Japanese market)
YSM20R (SESMK18400-00) v2.001
4. After-sales service (Japanese market)
When the equipment is installed in Japan, six kinds of after-sales service plans that are conducted by
YAMAHA about one year after installation of the equipment are available as described below according to
the customer’s requests and the specifications of the target machine units.
Availability
Class Name Target
Work schedule
at site
Periodic after-sales call
Discount
right
YAMAHA’s
machine is
installed for
the first time.
Plan S Normal machine specifications Five days
One month / Two months /
Three months
One-year
inspection
Plan Si IT option specifications Five days
One month / Two months /
Three months
One-year
inspection
YAMAHA’s
machine has
already been
installed.
Plan A Normal machine specifications Three days
One month / Two months /
Three months
One-year
inspection
Plan Ai
IT option specifications
(first time)
Five days
One month / Two months /
Three months
One-year
inspection
Plan Bi
IT option specifications
(second or subsequent time)
Four days
One month / Two months /
Three months
One-year
inspection
Plan C
Normal machine specifications
(cost reduction plan)
Two days
One month / Two months /
Three months
One-year
inspection
* The contents of the work schedule at site are that YAMAHA installs and adjusts the relevant machine and
follows up the customer’s production start-up.
* The after call (only Japan) will telephone from YAMAHA’s CS Section SMT Group.
* The one-year inspection(charged base) is announced from your distributor or special agent when ten
months have elapsed after installation of the machine.
When the customer requires the one-year inspection, the schedule is adjusted, the telephonic diagnosis is
conducted, and the one-year inspection is carried out in the 12th to 14th month after installation of the
machine. At this time, the basic work cost is specially discounted (limited time offer).
* The work beyond the scope of the one-year inspection is estimated separately.
* After the after-sales service shown above has been expired, YAMAHA will offer the periodic maintenance
service or individual after-sales service that is proposed separately.
12
5. Scope of construction work and service
YSM20R (SESMK18400-00) v2.001
5. Scope of construction work and service
The following table describes the work allocation between the customer and YAMAHA.
Actually, this table summarizes the scope of the construction work, service, and utility.
So, the customer needs to check this table.
No. Item YAMAHA Customer Remarks
01 Design and manufacture of machine units
02 Transportation of product
03 Unloading of product
04 Transportation inside work site
05 Dew condensation prevention
06 Securing of transportation route
07
Preparations for power source and air
supply source
Including connections to target products
08 Network
Including anti-virus measures
09 Installation environment
Including foundation construction work
10 Inspection before shipment
Including preparations for materials when
YAMAHA’s standard attendance inspection is
conducted.
11 Installation and adjustment work
12 Inspection after installation
Including preparations for materials when
YAMAHA’s standard attendance inspection is
conducted.
13 Operation training
14 Safety management
15 After-sales service
* If there are items other than YAMAHA’s standard items, such as changing of attendance inspection
conditions, they shall be informed beforehand and discussed separately.
13
6. Preconditions
YSM20R (SESMK18400-00) v2.001
6. Preconditions
6.1 Effective area
This specification assumes that YAMAHA MOTOR Co., Ltd. (hereafter referred to as "YAMAHA") or an
association entrusted by YAMAHA is an interested party in Japan
In a foreign country outside Japan, the contract concluded by the overseas distributor and customer takes
precedence over this specification. So, the contents of this specification become the reference information.
6.2
Export control by the Foreign Exchange and Foreign Trade Control Law
Products and technologies described in this specification are applicable to the control defined in Japanese
Security Trade Control Laws, such as Foreign Exchange and Foreign Trade Control Law. So, such laws
should be observed strictly. Even when YAMAHA submits the Certificate of Non-Applicability (parameter
sheet) about the products and technologies described in this specification to your company, your company
shall be held responsible for judgement of the final non-applicability. Additionally, when the specifications
of the products and technologies described in this specification are changed or when the products or
technologies are built-into other products, this Certificate of Non-Applicability cannot be used.
6.3 Re-export control by the U.S. Government
The products, technologies, and software described in this specification may include U.S. origin products.
Therefore, the re-export control by the U.S. Government shall be observed strictly.
6.4 European region
To export the product to a European country, it is necessary that the product shall conform to the EC machine
directives and EMC directives (CE marking compliance).
For details, see "10.7 CE marking" described later.
6.5 Intellectual property right
The contents described in this specification explain the product specifications.
YAMAHA does not warrant or permit the operation of a third person’s intellectual property right or other
rights.
6.6 Industrial machine dedicated to indoor use
The product described in this specification is an industrial machine dedicated to indoor use. For operation of
the product, various detailed conditions that are described later shall be confirmed.
In particular, the descriptions regarding the safety shall be read thoroughly to strictly observe them.
6.7 Improvement
The contents described in this specification are subject to change without prior notice due to continual
improvement of the product or software.
6.8 Registered trademark
Microsoft, Windows, and Excel are registered trademarks of Microsoft Corporation in the United States and
/ or other countries.