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Annex Information about SIPLACE Setup Center Error Reporting T ool 30 Version Description SIPLACE Setup Center 3.3 7.2 Information about SIPLACE Setup Center Error Reporting To o l Background informa tion regarding SIPLA…

Annex

Standards

Version Description SIPLACE Setup Center 3.3

7Annex

7.1 Standards

SIPLACE recommends the observance of the following standards for all line computers (SIPLACE Pro

Server, SIPLACE Pro Client, SIPLACE stand-alone computer configuration).

Obervance of standards

Product safety

Global IEC 60950

Europe EN 60950

USA UL 60950 3rd. Ed.

Canada CAN/CSA-C22.2 No. 60950 3rd ed.

Electromagnetic compatibility

Europe EN 55 022 Class B, EN 55024,

EN61000-3-2 /-3

USA / Canada FCC class A

Declaration of conformity

Europe (CE) 89/336/EWG (EMW)

72/213 EEC (LVD)

North America FCC class A

Applicability

Europe EN ISO 9241-11

Annex

Information about SIPLACE Setup Center Error Reporting Tool

30 Version Description SIPLACE Setup Center 3.3

7.2 Information about SIPLACE Setup Center Error Reporting

Tool

Background information regarding SIPLACE Setup Center Error Reporting Tool

SIPLACE Setup Center Error Reporting allows the user to transmit information regarding system errors

to Siemens Electronics Assembly Systems GmbH & Co. KG. The following sections explain what kind

of data is required, why it is collected, and what the data are used for.

1. Why are error data collected?

Incoming information about occurred errors are used for the identification and trouble shooting of

occurred errors in the the utilized software. The information will not be used for marketing purposes.

2. What type of data is collected?

In order to correct potential errors in the software, we require information about the settings of your

computer and the applications you used at the time the error occurred. The below section

“Information about the Type of Data Collected “ gives you an outline of the categories of the data

archived by us.

During the collection and documentation of information it is not uncommon that the report may

contain personal or confidential data. For instance, a section of the memory could contain your

name, parts of a recently edited document or material that has been published in the internet a short

time ago. Furthermore, the possibility exists that personal information may be contained in a log file,

in certain parts of a directory or in or in other product specific files that are necessary for the

identification of the error cause. If you are at all unsure about the content of the report, i.e. whether

it may contain personal or confidential information, we then advise you to better not send the report.

After submission of an error report, under certain circumstances we might ask you to fill out a

questionnaire. Answering the questionnaire is not obligatory. Should you submit an error report

without answering the questionnaire, your report will remain anonymous. If you choose to provide a

telephone number or an email address, you may be asked for additional information required for

error recovery.

3. How are reports archived?

Any error report you submit will be protected through encryption as for example the Secure Soccer

Layer Protocol. In order to protect any personal information that you may supply, we additionally

work with a range of security technologies and methods. For instance, incoming error reports are

saved on computer server with extremely restricted access.

4. Who has access to archived error reports?

Only Siemens employees, contractual partners and vendors with a business requirement are

granted access to the error reports. If an error report proves it apparent that a third-party component

is part of the problem, Siemens Electronics Assembly Systems GmbH & Co. KG reserves the right

to submit the error report to the involved third-party vendor, who in turn may notify his or her own

vendors and partners.

5. Information about the type of data collected

The Error Reporting Service is an integral part of all products made by Siemens Electronics

Assembly Systems GmbH & Co. KG and serves the purpose of documenting multiple errors. This

section exemplifies a few possible elements that could be documented as part of an error report

without asserting the claim for completeness. The type and amount of data is dependent on the

seriousness of the error and the required data contribution for error recovery.

Annex

Information about SIPLACE Setup Center Error Reporting Tool

Version Description SIPLACE Setup Center 3.3

 Recently executed commands

Information about recently used commands or applications executed by the user or the software,

for example:

– Problems you worked on when the error occurred

– Menus or taskbars you clicked on

– Dialog boxes that were displayed when the error occurred

 Networks

Information regarding your network connections, for example:

– IP address (identifies the computer within the internet)

– Names of recently visited internet sites

– Information you published in the internet since then

 Personal Computer Settings

Information about the hardware you use, for example:

– Upgrades and components installed on your computer

– Plug and Play Identification (PnP ID) and description of devices

– Name/type of the machine

– Name, type, model and manufacturer of the (operating) system

– Available memory, hard disk size, number of processors

– BIOS type and content

– Registry data

 Files

Names, output inventory and copies of current files, for example:

– Your documents

– User files

– Configuration files

– Setup protocols

– Summary of network report

– Diagnostic protocols

– Event protocol files