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SIPLAC E Pro V10. 1 SP1 / Softwar e Version Desc ripti on Ausgabe 02/2013 Edit ion 62 Files Nam es, issues and copies of current data , suc h as: – Your open docum ents – App licat ion files – Conf iguratio n files – Set…

SIPLACE Pro V10.1 SP1 / Software Version Description Ausgabe 02/2013 Edition

Who Has Access to Error Report Data?

Error reporting information can be accessed by staff, contractual partners and suppliers with a

justified business-related need to view the error reports. If an error report should indicate that a

third-party product is part of the problem, we retain the right to make this report available to the

supplier concerned, who may then inform his own suppliers and partners about the matter.

Types of Data

The Error Reporting Service is used to document a wide range of errors. This section presents

many of the potential pieces of data that may be collected as part of the error report, but is not an

exhaustive list. The type of data and amount of data we request is dependent on the severity of the

error and relevance of the data to troubleshooting the problem.

Recent Actions

Data about recent actions taken by you or the software application, such as:

– The task you were working on at the time of the error.

– Menus or toolbars you clicked on.

– Dialogs that were displayed at the time of the error.

Networks

Data related to your network connections, such as:

– IP address (identifies your computer on the internet)

– Names of Web sites you recently visited.

– Information you submitted to Web sites.

Machine Configuration

Data about your physical machine, such as:

– Devices and components installed on your machine.

– Plug and Play ID (PnP ID) and description of devices

– Machine name/Type

– System name, type, model and manufacturer of the (operating) system

– Amount of RAM, hard disk size, number of processors

– BIOS version and data

– Registry data

SIPLACE Pro V10.1 SP1 / Software Version Description Ausgabe 02/2013 Edition

Files

Names, issues and copies of current data, such as:

– Your open documents

– Application files

– Configuration files

– Setup logs

– Networking report summary

– Diagnostic logs

– Event log files

Memory

Data contained in specific segments of memory, such as:

– Application instructions being executed at the time of a crash.

– Data values stored temporarily by the application.

– Program files and drivers that have been loaded into memory.

– Full memory dump (dependent on type of error encountered).

Software Configuration

Information about the configuration and settings of software on your machine, such as:

– Your software license

– Operating system name, version and language

– Filenames and versions installed in the affected application's directory

– Installed drivers, fonts, templates, add-ins, themes, ActiveX controls

– Registry settings

SIPLACE Pro V10.1 SP1 / Software Version Description Ausgabe 02/2013 Edition