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Preface xvi ii ProMa ster 25 00 U ser Ma nual Japan For technical assistance, repair, or warranty service, contact: Data I/O J apan Osaki CN B uilding 2 F 5-10- 10 Osaki Shinag aw a-K u Tokyo 141 Telephon e: 3-3779-2152 …

ProMaster 2500 User Manual xvii

reface

The Preface includes details about contacting Data I/O for technical

assistance and for repair and warranty services. The Preface also explains

the Bulletin Board Service, typographic conventions and more.

Data I/O Customer Support

United States

Note: After April 27, 1997, use area code 425 instead of 206 when placing a call

to one of the phone or fax numbers listed in this Preface.

For technical assistance, repair, or warranty service, contact:

Data I/O Customer Resource Center

Telephone: 800-247-5700

(Press 2 on your touch-tone telephone to bypass the

recorded message and speak with the first available Support Engineer.)

Fax: 206-867-6972

For Keep Current subscription service or repair service contract, contact:

Data I/O Sales

Telephone: 800-332-8246

Canada

For technical assistance, contact:

Data I/O Customer Resource Center

Telephone: 800-247-5700

(Press 2 on your touch-tone telephone to bypass the

recorded message and speak with the first available Support Engineer.)

Fax: 206-869-2821

For repair or warranty service, contact:

Data I/O Canada

6725 Airport Road, Suite 102

Mississauga, Ontario, L4V 1V2

Telephone: 905-678-0761

Fax: 905-678-7306

Preface

xviii ProMaster 2500 User Manual

Japan

For technical assistance, repair, or warranty service, contact:

Data I/O Japan

Osaki CN Building 2F

5-10-10 Osaki

Shinagawa-Ku

Tokyo 141

Telephone: 3-3779-2152

Fax: 3-3779-2203

Germany

For technical assistance, repair, or warranty service, contact:

Data I/O GmbH

Lochhamer Schlag 5a

82166 Gräfelfing

Telephone: 089-858580

Fax: 089-8585810

Other European

Countries

For technical assistance, repair, or warranty service, contact your local

Data I/O representative.

Other Countries

Worldwide

For technical assistance, repair, or warranty service, contact the office

below and ask for the number of your local Data I/O representative.

Data I/O Intercontinental

10525 Willows Road NE

P.O. Box 97046

Redmond, WA USA 98073-9746

Telephone: 206-881-6444

Fax: 206-882-1043

Preface

ProMaster 2500 User Manual xix

Technical Assistance

You can contact Data I/O for technical assistance by calling, sending a fax

or electronic mail (e-mail), or using the Bulletin Board Service (BBS).

To help us give you quick and accurate assistance, please provide the

following information:

• ProMaster serial number

•Product version number

• Detailed description of the problem you are experiencing

• Error messages (if any)

• Device manufacturer and part number (if device related)

Calling

Call the appropriate Data I/O Customer Support number listed at the

front of the Preface.

When you call, please be at your programmer or computer, have the

product manual nearby, and be ready to provide the information listed

above.

Sending a Fax

Fax the information listed above with your name, phone number, and

address to the appropriate Data I/O Customer Support fax number listed

at the front of the Preface.

Sending E-mail

To reach Data I/O via e-mail, send a message including your name,

telephone number, e-mail address, and the information listed above to

the following address:

pmhelp@data-io.com

Using the BBS

To reach Data I/O via the BBS, include your name, phone number, e-mail

address, and the information listed above in a message, and send it to the

BBS as described in the following section.