2500_Users_Manual - 第19页

Preface ProM aster 25 00 User Manua l xi x Technical Assistance You can contac t Data I/O for technical ass istance by callin g, sending a fax or electronic mail (e-mail), or using the Bulletin Board S ervice (BBS). To h…

Preface

xviii ProMaster 2500 User Manual

Japan

For technical assistance, repair, or warranty service, contact:

Data I/O Japan

Osaki CN Building 2F

5-10-10 Osaki

Shinagawa-Ku

Tokyo 141

Telephone: 3-3779-2152

Fax: 3-3779-2203

Germany

For technical assistance, repair, or warranty service, contact:

Data I/O GmbH

Lochhamer Schlag 5a

82166 Gräfelfing

Telephone: 089-858580

Fax: 089-8585810

Other European

Countries

For technical assistance, repair, or warranty service, contact your local

Data I/O representative.

Other Countries

Worldwide

For technical assistance, repair, or warranty service, contact the office

below and ask for the number of your local Data I/O representative.

Data I/O Intercontinental

10525 Willows Road NE

P.O. Box 97046

Redmond, WA USA 98073-9746

Telephone: 206-881-6444

Fax: 206-882-1043

Preface

ProMaster 2500 User Manual xix

Technical Assistance

You can contact Data I/O for technical assistance by calling, sending a fax

or electronic mail (e-mail), or using the Bulletin Board Service (BBS).

To help us give you quick and accurate assistance, please provide the

following information:

• ProMaster serial number

•Product version number

• Detailed description of the problem you are experiencing

• Error messages (if any)

• Device manufacturer and part number (if device related)

Calling

Call the appropriate Data I/O Customer Support number listed at the

front of the Preface.

When you call, please be at your programmer or computer, have the

product manual nearby, and be ready to provide the information listed

above.

Sending a Fax

Fax the information listed above with your name, phone number, and

address to the appropriate Data I/O Customer Support fax number listed

at the front of the Preface.

Sending E-mail

To reach Data I/O via e-mail, send a message including your name,

telephone number, e-mail address, and the information listed above to

the following address:

pmhelp@data-io.com

Using the BBS

To reach Data I/O via the BBS, include your name, phone number, e-mail

address, and the information listed above in a message, and send it to the

BBS as described in the following section.

Preface

xx ProMaster 2500 User Manual

Bulletin Board Service

From the Data I/O Bulletin Board System (BBS) you can obtain a wide

range of information on Data I/O products, including current product

descriptions, new revision information, technical support information,

application notes, and other miscellaneous information.

Using the BBS, you can access device support information, request

support for a particular device, and leave messages for the BBS system

operator, Customer Support personnel, or other customers. The BBS also

includes many downloadable DOS utilities.

Multiple lines are available, all supporting 1200/2400/9600/19200 baud,

with U.S. Robotics Dual/HST V.32

bis

/V.42

bis

modems. The modems are

set to 8 data bits, 1 stop bit, and no parity. Online help files provide more

information about the BBS and its capabilities.

BBS numbers for all countries are as follows:

World Wide Web

The Data I/O Home Page on the World Wide Web (WWW) has general

company information, sales office numbers, and online technical and

product information, including application notes and device lists.

To access the WWW, you need an Internet account with Web access, and

a Web browser, such as Netscape or Mosaic.

You may find Data I/O on the Internet at

www.data-io.com

Country BBS Number

Germany 49-89-858-5880

49-89-858-5833

Japan 81-3-3779-2233

United States 206-882-3211