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EDM V2.2 / U ser Guid e Ausgabe 10/2013 E dition 43 4.10 Troubleshooti ng If the ED M software is causing problem s, you shoul d use the Error Rep orting tool to report the error inform ation. The Err or Reporting tool w…

EDM V2.2 / User Guide Ausgabe 10/2013 Edition

4.9 EDM Tool

The EDM Tool is a utility that is always installed with the other EDM components. The tasks of the

EDM Tool are as follows:

● It monitors the status of the EDM Service and checks the integrity of the EDM configuration

files.

● It also allows the line engineer to enter comments for new notifications.

● It displays the confirmation dialog box in push mode.

The main status icons of the EDM Tool system are listed in the following table. The tool tip of the

icons may contain additional information.

Icon Meaning

Performing a long running operation and may not respond to user input.

User input required. Either an Enter Comment or Push Confirmation dialog is

active (visible or minimized).

A severe error occurred (EDM is not working, e.g. SPI connection failed). See the

EDM Message List and log files for details.

EDM is running normally.

EDM is running without an active, local EDM Service (e.g. on a remote Clearing

Pool installation).

A restart of the local EDM Service is required. Usually occurs if the configuration

changed in a way that could not be applied immediately. The log files of the local

EDM Service should contain additional information about the reason.

The local EDM Service has been stopped (or crashed).

Waiting for the result of a long-running operation/request to arrive. Normally, the

EDM Tool should accept user input.

Some unexpected condition occurred or the test or some optional requirement

(e.g. OIB) failed. The EDM functionality might be limited. See the EDM Message

List and log files for details.

Table 4-2: Status icons of the EDM Tool system

EDM V2.2 / User Guide Ausgabe 10/2013 Edition

4.10 Troubleshooting

If the EDM software is causing problems, you should use the Error Reporting tool to report the error

information.

The Error Reporting tool will be installed by the Support Media DVD that is included in the delivery

of this software product and can then be started from Start Menu - SIPLACE EDM - SIPLACE

EDM Error Reporting.

EDM V2.2 / User Guide Ausgabe 10/2013 Edition

Part 2: Configuration and Technical References