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1 Introduction Installation Manual Edition 09/2012 SIPLACE Pro 10.1 3 1 Introduction Please read chapters 1 through 3 be fore you inst all SIPLACE Pro. Chapter 4 describes the inst allation seque nce fo r SIPLACE Pro, as…
Installation Manual
SIPLACE Pro 10.1 Edition 09/2012
2
4.4 Steps to perform after installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
5 Installation of SIPLACE Pro Language Pack . . . . . . . . . . . . . . . . . . . . . . . . . .49
5.1 Starting installation - first steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
5.2 Compatibility of SIPLACE Pro Language Packs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
5.2.1 Version handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
6 Update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
7 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
7.1 During installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
7.1.1 Relevant files to analyze setup problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
7.1.2 Error code 1316 and 1603. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
7.1.3 Conflicting old SIPLACE Pro installations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
7.1.4 Remote installation with Windows XP clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
7.1.5 Conflicting applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
7.1.6 Cannot add Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
7.1.7 Users connected to the database SIPLACEPro . . . . . . . . . . . . . . . . . . . . . . . . . . .64
7.1.8 Error - 16xx.... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
7.1.9 Access problems of SIPLACE Pro share after client installation. . . . . . . . . . . . . . .65
7.2 After installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
7.2.1 Database in single user mode after installation of SIPLACE Pro . . . . . . . . . . . . . .67
7.2.2 System feature (e.g. creating a report) not usable right after installation . . . . . . . .68
8 Uninstalling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
8.1 Uninstalling the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
8.2 Uninstalling the database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
8.2.1 On installations of SQL Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
8.2.2 On MSDE installations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
9 Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
9.1 Database Maintenance Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
1 Introduction Installation Manual
Edition 09/2012 SIPLACE Pro 10.1
3
1 Introduction
Please read chapters 1 through 3 before you install SIPLACE Pro.
Chapter 4 describes the installation sequence for SIPLACE Pro, as well as the related server
types, and important information regarding the installation.
1.1 Explanation of symbols
Various symbols and notes are used for making this document easier to read.
Words in bold/ital-
ics
These are dialog boxes and menu commands.
Step ... An installation step includes all the actions
relating to a specific dialog box. An installation
step may be composed of several actions.
Requires an action (e.g. mouse click, open file)
Corresponds to a warning. The information is
critical to the success of the installation pro-
cess. The installation will be cancelled if you
do not comply with the warning.
Explanatory information about the installation
sequence.
Hint to facilitate your working with SIPLACE
Pro installation.
Tab. 1.1 - 1 Explanation of symbols
Installation Manual 1 Introduction
SIPLACE Pro 10.1 Edition 09/2012
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1.2 Scope of Delivery
The SIPLACE Pro Basic License V10.x (Item No. 116522-xx) contains:
– 1 SIPLACE Pro Factory License (without the connection to SIPLACE stations)
Note:
SIPLACE Pro Factory License can be downloaded from our SIPLACE License Management
web portal with no additional cost for customer. 1
The Media Package 10.1 (Item No. 116521-xx) consists of the following data carriers:
– 1 CD-ROM with SIPLACE Pro 10.1
– 1 CD-ROM with OIS application version 10.1
– Support Media Version 1.14. The first DVD in the Support Media package contains the pro-
grams needed to install SIPLACE Pro, such as ErrorReporting, License Manager and Oper-
ation Manager.
Note:
SIPLACE Pro Media Package can be downloaded from our SIPLACE License Management
web portal with no additional cost for customer. 1
The SIPLACE Pro Upgrade License 10.x (Item No. 116523-xx) contains:
– 1 upgrade license (without connection to the SIPLACE stations).
Note:
On the first Support Media DVD you will find the programs necessary for installing SIPLACE Pro,
such as ErrorReporting, License Manager. 1