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7 Troubleshooting Installation Manual Edition 09/2012 SIPLACE Pro 10.1 65 7.1.8 Error - 16xx... Error description: Message with unspeci fic error message "Error -16xx ..." is displayed during setup. Cause: SIPL…

Installation Manual 7 Troubleshooting

SIPLACE Pro 10.1 Edition 09/2012

Solution:

Click on Next. Setup will return the database to its state at the beginning of the Installation. The

database administrator should start the Query Analyser (or equivalent) and run the script

RepairSecurity.tsq, which can be found in the SIPLACE Pro Installation directory in the folder

DBSkripts. Now restart Setup.exe. The database should now be processed correctly.

7.1.7 Users connected to the database SIPLACEPro

During upgrade, if users are connected to the database SIPLACEPro, a message similar to the

following will be displayed:

Fig. 7.1 - 5 Open Database Connections

In this case, you have to examine the list of connections, identify and close the appropriate appli-

cation(s) manually. Loginname, computername and program name will be displayed to help iden-

tification of the application(s) which need to be closed.

 Click Next to check for remaining connections, again.

If still connections remain, SIPLACE Pro Setup will assist you. The following message will be dis-

played:

Fig. 7.1 - 6 Open Database Connections - Message

 Click Yes if you want to force a disconnection of all open user connections automatically.

If you click No, you will start over with the connection check again.

7 Troubleshooting Installation Manual

Edition 09/2012 SIPLACE Pro 10.1

7.1.8 Error - 16xx...

Error description:

Message with unspecific error message "Error -16xx ..." is displayed during setup.

Cause:

SIPLACE Pro's installation program is made up of several programs running simultaneously, and

in this case, the runtime system of the installation may detect errors, which cannot be caught or

handled by the installation program. Therefore the native error messages as provided by the

runtime system are displayed. Examples for such errors are:

– Error -1601 The Windows InstallerService could not be accessed.

– Error -1603: Fatal Error During Installation

– Error -1607: Unable to Install InstallShield Scripting Runtime

– Error -1608: Unable to create InstallDriver instance

– Error -1628: Failed to complete script based install

– Solution:

If these or other generic error messages are displayed during installation of SIPLACE Pro, please

refer to the InstallShield Customer Central (http://consumer.installshield.com/common.asp

) for in-

formation on how to handle this case.

7.1.9 Access problems of SIPLACE Pro share after client installation

Error Description:

After the first client installation of SIPLACE Pro you can not access the SIPLACE Pro share ...

share on a remote server (may be true for either a SIPLACE Pro server or a Line Control Server

or a pure database server) and following error message is displayed.

Fig. 7.1 - 7 Error message during client installlation

Solution:

In order to solve the share problem you have to modify the access rights for this share of the

reomote computer as follows:

 In Explorer go to Properties of the SIPLACE Pro folder.

Installation Manual 7 Troubleshooting

SIPLACE Pro 10.1 Edition 09/2012

 Click on Sharing

Fig. 7.1 - 8 SIPLACE Pro folder properties

 Click on permissions.

Fig. 7.1 - 9 Permissions for SIPLACE Pro

 Now you can modify permission rights by adding user groups or names and permissions as

required to access the share from client systems during installation. Please note that the

share is ONLY used during installation of SIPLACE Pro clients which implies that access to

the share is required for users which perform the client installations. If the share permissions

are configured once the share won’t need to be changed any more except for SIPLACE Pro

is deinstalled (which will remove the share) and reinstalled again.