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4 Troubleshooting Installation Manual SIPLACE Setup Center RF 2.1 4.1 During Installation Edition 09/2005 EN 48 4.1.2 How to run Set up with V erbose Logging? Error description Whenever an installa tion runs into problem…

Installation Manual SIPLACE Setup Center RF 2.1 4 Troubleshooting

Edition 09/2005 EN 4.1 During Installation

4 Troubleshooting

4.1 During Installation

If it is not possible to solve a problem during installation of SIPLACE Setup Center, please send

the file SIPLACESetupCenterSetupLog.html and all similar "log" named files to the SIEMENS

Service (see Relevant files to analyze setup problems). 4

4.1.1 Relevant Files to Analyze Setup Problems

Error description:

Whenever problems arise during setup, please inspect the file SIPLACESetupCenterSetu-

pLog.html, which is written during each installation. 6 4

Cause

Setup problems. 4

Solution

The log file is found either in C:\ (prior to the "move data phase") or in the selected program folder.

Old versions of the log file are located in the program folder. A timestamp is added to the filename.

Dialog boxes appear during the file copying phase of installation which only contain 4

→ Yes and No options.

Hint

→ If you need Siemens support regarding installation problems, please provide all installation log

files.

4 Troubleshooting Installation Manual SIPLACE Setup Center RF 2.1

4.1 During Installation Edition 09/2005 EN

4.1.2 How to run Setup with Verbose Logging?

Error description

Whenever an installation runs into problems, it is useful to have as much information at hand as

possible in order to analyze the problem. 4

Solution

→ Create a log file that records the progress of a Install Script MSI (formerly Standard) based in-

stallation, you can either execute the setup.exe at the command line using the /Verbose switch,

or you can set a specific registry entry.

The log file can be used to diagnose the cause of failure or unexpected behavior in an instal-

lation. 4

There are two ways to log an Install Script MSI project (as SIPLACE Setup Center setup is).4

Log a single setup

An Install Script MSI installation can be logged using the following command line: (replace the

path definition as applicable) 6 4

Setup.exe /Verbose "d:\place for logs\package.log"

Running this command line logs everything verbosely. 4

Log all MSI-based setups

To log all MSI-based setups launched through setup.exe, follow these steps: 4

→ Launch the Registry Editor (regedit.exe) in Windows.

→ Create the following registry key:

HKEY_CURRENT_USER\Software\InstallShield\ISWI\3.0\SetupExeLog

→ Create a string value entitled VerboseLogFileName in this key.

→ Enter the full path to where the log file will be created as the value for this string.

→ Run the setup again.

Example string value: C:\Test Folder\MyFile.log 4

For more details please refer to http://support.installshield.com/kb/view.asp?articleid=q105237.

Document ID: Q105237 6 4

Note

You could always use CD: Verbose_Setup.cmd. This will invoke verbose logging with the first of

the methods described above. 4

Installation Manual SIPLACE Setup Center RF 2.1 4 Troubleshooting

Edition 09/2005 EN 4.1 During Installation

4.1.3 Error code 1316 and 1603

"Error 1316. A network error occurred while attempting to read from the file C:\WINDOWS\In-

staller\SIPLACE Setup Center.msi" 4

Error description

The error messages 1316 and 1603 from the Microsoft Installer Service could occur under differ-

ent conditions. 4

Cause

→ See Install Shield knowledgeably articles Q107390 and Q107182. 6

Workaround

→ Copy the files "SIPLACE Setup Center.msi" and "Data1.cab" from the setup CD in the directory

mentioned in the error message e.g. C:/Windows/Installer/SIPLACE Setup Center.msi.

→ Retry the setup:

– The error message offers to cancel the setup

or 4

– Confirm the error message with OK. The setup is cancelled. Then restart the setup.

→ After a successful setup, remove the copied files.

If the copied files are not removed, the installer could access these outdated files during the

next setup which might cause further problems. 4

Note

It has not been proven if this workaround helps in all possible situations. In case of any further

problems please contact your SIPLACE service technician. 4