00194591_02.pdf - 第49页

Installation Manual SIPLACE Setup Center RF 2.1 4 Troubleshooting Edition 09/2005 EN 4.1 During Installation 49 4.1.3 Error code 1316 and 1603 "Error 1316. A network error occurred while atte mpting to read from the…

4 Troubleshooting Installation Manual SIPLACE Setup Center RF 2.1

4.1 During Installation Edition 09/2005 EN

4.1.2 How to run Setup with Verbose Logging?

Error description

Whenever an installation runs into problems, it is useful to have as much information at hand as

possible in order to analyze the problem. 4

Solution

→ Create a log file that records the progress of a Install Script MSI (formerly Standard) based in-

stallation, you can either execute the setup.exe at the command line using the /Verbose switch,

or you can set a specific registry entry.

The log file can be used to diagnose the cause of failure or unexpected behavior in an instal-

lation. 4

There are two ways to log an Install Script MSI project (as SIPLACE Setup Center setup is).4

Log a single setup

An Install Script MSI installation can be logged using the following command line: (replace the

path definition as applicable) 6 4

Setup.exe /Verbose "d:\place for logs\package.log"

Running this command line logs everything verbosely. 4

Log all MSI-based setups

To log all MSI-based setups launched through setup.exe, follow these steps: 4

→ Launch the Registry Editor (regedit.exe) in Windows.

→ Create the following registry key:

HKEY_CURRENT_USER\Software\InstallShield\ISWI\3.0\SetupExeLog

→ Create a string value entitled VerboseLogFileName in this key.

→ Enter the full path to where the log file will be created as the value for this string.

→ Run the setup again.

Example string value: C:\Test Folder\MyFile.log 4

For more details please refer to http://support.installshield.com/kb/view.asp?articleid=q105237.

Document ID: Q105237 6 4

Note

You could always use CD: Verbose_Setup.cmd. This will invoke verbose logging with the first of

the methods described above. 4

Installation Manual SIPLACE Setup Center RF 2.1 4 Troubleshooting

Edition 09/2005 EN 4.1 During Installation

4.1.3 Error code 1316 and 1603

"Error 1316. A network error occurred while attempting to read from the file C:\WINDOWS\In-

staller\SIPLACE Setup Center.msi" 4

Error description

The error messages 1316 and 1603 from the Microsoft Installer Service could occur under differ-

ent conditions. 4

Cause

→ See Install Shield knowledgeably articles Q107390 and Q107182. 6

Workaround

→ Copy the files "SIPLACE Setup Center.msi" and "Data1.cab" from the setup CD in the directory

mentioned in the error message e.g. C:/Windows/Installer/SIPLACE Setup Center.msi.

→ Retry the setup:

– The error message offers to cancel the setup

or 4

– Confirm the error message with OK. The setup is cancelled. Then restart the setup.

→ After a successful setup, remove the copied files.

If the copied files are not removed, the installer could access these outdated files during the

next setup which might cause further problems. 4

Note

It has not been proven if this workaround helps in all possible situations. In case of any further

problems please contact your SIPLACE service technician. 4

4 Troubleshooting Installation Manual SIPLACE Setup Center RF 2.1

4.1 During Installation Edition 09/2005 EN

4.1.4 Conflicting old SIPLACE Setup Center installations

Error Description

InstallShield reports a conflicting old installation of SIPLACE Setup Center. 4

Cause

The new SIPLACE Setup Center installation conflicts with old SIPLACE Setup Center installa-

tions. 4

Solution

If SIPLACE Setup Center setup detects old installations and if you are absolutely sure you have

uninstalled the old version of SIPLACE Setup Center, please proceed as follow: 4

→ Make sure that you have manually removed any remnants of this old installation from the pro-

gram folder except for the database.

4.1.5 Conflicts with old SIPLACE Setup Center configurations

Error Description

After reinstalling SIPLACE Setup Center, the program starts but displays an error that the data-

base can not be reached. During the installation the correct database server was selected. 4

Cause

The database server’s name has probably changed since the last installation. When uninstalling

SIPLACE Setup Center, all configuration files are backed up and restored after a new installation.

The old settings, including the database server’s name, will be restored. In this case the selected

database server will be overwritten in the settings. 4

Solution

Please correct the database server name in the settings dialog of SIPLACE Setup Center. 4

4.1.6 IRemote installation with Windows XP clients

Error description

If you are logged on to the server via remote desktop connection and start the installation following

message will be shown.

1607: Installation of Install Shield Scripting not possible 6 4

Solution

→ Copy the complete content from the Setup CD to the server to be able to start the installation.