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Installation Manual SIPLACE Setup Center RF 2.1 4 Troubleshooting Edition 09/2005 EN 4.1 During Installation 51 4.1.7 Conflicting applications At the moment, no conflicting applications exist. 4 4

4 Troubleshooting Installation Manual SIPLACE Setup Center RF 2.1

4.1 During Installation Edition 09/2005 EN

4.1.4 Conflicting old SIPLACE Setup Center installations

Error Description

InstallShield reports a conflicting old installation of SIPLACE Setup Center. 4

Cause

The new SIPLACE Setup Center installation conflicts with old SIPLACE Setup Center installa-

tions. 4

Solution

If SIPLACE Setup Center setup detects old installations and if you are absolutely sure you have

uninstalled the old version of SIPLACE Setup Center, please proceed as follow: 4

→ Make sure that you have manually removed any remnants of this old installation from the pro-

gram folder except for the database.

4.1.5 Conflicts with old SIPLACE Setup Center configurations

Error Description

After reinstalling SIPLACE Setup Center, the program starts but displays an error that the data-

base can not be reached. During the installation the correct database server was selected. 4

Cause

The database server’s name has probably changed since the last installation. When uninstalling

SIPLACE Setup Center, all configuration files are backed up and restored after a new installation.

The old settings, including the database server’s name, will be restored. In this case the selected

database server will be overwritten in the settings. 4

Solution

Please correct the database server name in the settings dialog of SIPLACE Setup Center. 4

4.1.6 IRemote installation with Windows XP clients

Error description

If you are logged on to the server via remote desktop connection and start the installation following

message will be shown.

1607: Installation of Install Shield Scripting not possible 6 4

Solution

→ Copy the complete content from the Setup CD to the server to be able to start the installation.

Installation Manual SIPLACE Setup Center RF 2.1 4 Troubleshooting

Edition 09/2005 EN 4.1 During Installation

4.1.7 Conflicting applications

At the moment, no conflicting applications exist. 4

4 Troubleshooting Installation Manual SIPLACE Setup Center RF 2.1

4.1 During Installation Edition 09/2005 EN