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User Manual SIPLACE S-23 HM 12 Station Extensions - Software Software Vers ion SR.405.xx 05/99 Iss ue 12.1 Remote Support 389 12.1.4 Functions The followi ng co mponents ca n be acc essed r emote ly from the se rvice ce …

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12 Station Extensions - Software User Manual SIPLACE S-23 HM
12.1 Remote Support Software Version SR.405.xx 05/99 Issue
388
12.1.3 Requirements
To enable a connection to be set up between the service center and the customer’s system, both
routers (communications computers) must be able to communicate via a suitable ISDN connec-
tion. 12
12
12.1.3.1 Specifications of the ISDN Connection
Equipment
– Network Terminator (NT) with S0 interface which must be accessible via an RJ 45 Western
plug
Features
– File transfer
– ISDN call number forwarding
– Charging information during the call
User Manual SIPLACE S-23 HM 12 Station Extensions - Software
Software Version SR.405.xx 05/99 Issue 12.1 Remote Support
389
12.1.4 Functions
The following components can be accessed remotely from the service centers in Munich, Sin-
gapore and Norcross. When this is done, the corresponding functions are operated and moni-
tored. 12
Line computer (SCO UNIX)
– "Remote" log-in
–Chat
– Sending commands to the customer’s line computer
– Starting and stopping programs at the customer’s line computer
– "Remote" editing
– File transfer
12
Station computer
– "Remote" log-in
– "Remote" operation of programs (user interface, SITEST, diagnostics)
– Sending messages to the customer’s station computer ("chat mode“)
– File transfer
– "Remote" editing
12
Machine controller
– "Remote" log-in
– File transfer
12 Station Extensions - Software User Manual SIPLACE S-23 HM
12.1 Remote Support Software Version SR.405.xx 05/99 Issue
390
12.1.5 Overview
The following configurations are possible for the customer’s placement line: 12
– Connection of the ISDN router to the local SIPLACE-LAN
– Connection of the ISDN router to the customer’s site LAN
12.1.5.1 Connecting the ISDN router to the local SIPLACE-LAN
This possibility is used when there is no site LAN available at the customer’s premises.
The customer will not need to implement any additional data security measures. 12
12
Fig. 12.1 - 1 Connection of ISDN router to the local SIPLACE-LAN
Line computer
Router
Station
computer
Machine
controller
SIPLACE
LAN
Router
Station
computer
LAN
Line computer
Customer‘s placement line Service center
ISDN
network
= LAN card