SussPA300UserGuide - 第62页

SUSS / PA300 / User Manual / M10-121841-00 / February 2002 61

SUSS / PA300 / User Manual / M10-121841-00 / February 2002

12 Warranty and Limitations

In general, SUSS probe stations carry a one year warranty covering labor, material

and workmanship. This warranty does vary however for different types of probers as

well as for different areas of the world. Please review the specific warranty terms

outlined in your quotation for particulars pertaining to your equipment or the SUSS

general delivery terms and conditions. Please also refer to the specific purchasing

contract.

12.1 Scope

This warranty is limited to:

1. Equipment unpacked and installed by a SUSS representative unless other

conditions are agreed to by both parties and are set forth in writing.

2. Equipment used and operated in accordance with the User’s Manual.

3. Regular maintenance of the probe station (please refer to the User Manual)is

assumed for guarantee claims.

This warranty excludes:

1. Damage during shipment. Claims must be presented as determined by local

practice and dealt with via the SUSS appointed carrier and his insurance company.

2. Any items that are subject to normal wear and tear during the operation of the

equipment, such as probe needles or rubber gaskets.

All implied warranties, including warranties of use and fitness for a particular purpose

are limited in duration to the length of this warranty, unless otherwise provided by state

law. The warranty for additional equipment installed on a SUSS probe station is the

same as the original deliverer warranty.

The liability of SUSS MicroTec Test Systems GmbH is limited to the repair or

replacement, at our option, of any defective product and shall in no event include

incidental or consequential commercial damages of any kind.

12.2 Who is Protected

This warranty is offered only to the original purchaser of the equipment and on the

premises of the original dispatchment. Movement of the equipment to another premises,

especially over country borders, will lead to the invalidity of the guarantee claims.

SUSS / PA300 / User Manual / M10-121841-00 / February 2002

12.3 How to Receive Warranty Service

Please call your local SUSS representative or regional office.

It is also possible to contact SUSS MicroTec Test Systems GmbH during the following

hours:

Monday - Thursday: 07:00 to 17:00 (middle European time)

Friday: 07:00 to 15:00 (middle European time)

Telephone: +49 (0)35240 73 220

Fax: +49 (0)35240 73 722

Email: service@sussdd.de

Or:

Japan: Asia:

Tel: [+81] 45 - 931 - 5600 Tel: [+66] 2 - 938 - 44 - 26/- 27

Fax: [+81] 45 - 931 - 5601 Fax: [+66] 2 - 512 - 5569

USA:

Tel: [+001] 802 - 244 - 5181

Fax: [+001] 802 - 244 - 5103

Please be prepared to give the following information:

1. Company name, address and telephone number.

2. Name and extension number of the person we should contact, in case we need

further information.

3. Model type of the probe station and serial number of the prober as well as a list

of any peripheral equipment which may be associated with the system and the

connections.

4. A brief description of the problem or fault.

5. Based upon the information which you have provided, the Customer Service

Representative will give you further instructions or, if necessary, arrange a visit

from a service engineer.

The SUSS office or SUSS representative who processed your original order or currently

handles your customer account can give you specific instruction on how to obtain

warranty service.

SUSS / PA300 / User Manual / M10-121841-00 / February 2002