PSV7000_ Owners Manual_096-0460-001B - 第152页
Maintenance ■ Troubleshoot ing 4—46 Data I/O • 096-0640-001B back Programmer Related Problems When you experience a programmer related problem: 1. Force the error to re-appear by r unning a job, or performing the same st…
■ Troubleshooting ◘ Collect all PSV7000 System Logs
PSV7000 Owner’s Manual 4—45
back
Restarting after Trouble
If the AH700 Software closes, locks up, or experiences some trouble
that qualifies as a crash, then the PSV7000 Machine power must be
turned OFF for 20 seconds prior to restarting the software.
Collect all PSV7000 System Logs
Collect PS Logs is a software utility on AH700 Software that collects all
log files from PSV7000. It creates a ZIP file containing all the infor-
mation that Data I/O or trained service technicians need to evaluate
your PSV7000 Machine status.
Yellow
TRAY NOT
PRESENT
Conditions: You swapped the input tray but PSV7000 does not
detect the tray and when you click Run, you get error message
Tray Not Present; or the Run window shows a tray where there is
none.
• Re-install the tray.
• At the Run window, the Tray Present Sensor should be ON.
• If the tray is still not detected, remove the tray and place a finger
over tray present sensor.
–If sensor is working, tray outline appears. Re-install tray.
–If sensor is not working, the tray outline does not appear—con-
tact
Data I/O Customer Support or a local Data I/O approved
service representative.
Red
Z MOTION
ERROR 800: LIMIT
EXCEEDED ON
AXIS 2
Conditions: A Red ERROR box appears in bottom right corner of
the Monitor.
Contact Data I/O Customer Support or a local Data I/O approved
service representative.
Red/Yellow
ERROR: TAPE
OUT
• If a device is jammed in the Tape Output System, clear it.
Acknowledge the error message by pressing the ESC key. Then
click
OK on the PSV7000 Monitor.
• If above doesn't work, call the Service Technician.
Red
MAIN AIR OFF
• Check that the main input air valve is in the ON position.
• Check that the main air hose is connected.
• Check that the air pressure is within the required range (green
LED readout instead of red.)
• Contact Data I/O Customer Support or a local Data I/O
approved service representative.
Red
VACUUM
ERROR
• See Adjusting the Vacuum Generator Sensors on page 4-17.
• Contact Data I/O Customer Support or a local Data I/O
approved service representative.
Lamp color Error Messages Possible Resolution
Maintenance ■ Troubleshooting
4—46 Data I/O • 096-0640-001B
back
Programmer Related Problems
When you experience a programmer related problem:
1. Force the error to re-appear by running a job, or performing the
same steps that led to the trouble.
2. (Note any dialogs with the Collect Logs button) and close AH700
the usual way as follows:
2a. Click Finish to stop a job.
2b. Exit the Run window.
2c. Exit the System window.
2d. Exit the Setup window.
3. Start Collect PS Logs. See heading Starting ‘Collect PS Logs’
below.
Other Problems
For problems that are NOT programmer related, run the Collect PS
Logs application anytime after the problem has been seen.
Starting ‘Collect PS Logs’
There are three methods to start the Collect PS Logs application.
Auto Method (the App doesn’t open)
AUTO Method uses default settings— The Auto Method itself has
two ways to collect logs. The Collect Logs Application does not open
with these auto methods.
• FIRST AUTO METHOD: The AH700 Software displays a button
in each message box that allows you to start the Collect PS Logs
application in AUTO Mode.
■ Troubleshooting ◘ Collect all PSV7000 System Logs
PSV7000 Owner’s Manual 4—47
back
• SECOND AUTO METHOD: The AH700 Software also displays
a button in the System window.
When starting Collect PS Logs in AUTO Mode), only a progress
screen is shown on the lower left corner of the screen. All defaults are
used and no user action is required. A log zip file named with the
current date and time is saved in the Documents folder (
C:\Docu-
ments
, or C:\Libraries\Documents.)
Start App Method in Windows OS
The Start App (non-auto) method is the Windows method using the
Windows Start menu; it offers some options. Click Window Start >
All Programs > Data IO > Collect PS Logs.
After starting Collect PS Logs from the Start menu, the main window
appears where you can select which items you need to collected.
1. Select or clear check boxes for files as desired.
2. (Optional) Check additional SPC files if the error rarely appears
or appeared a long time ago.
3. (Optional) In Collect PSV7000 Logs, to enter a text description to
the Zip file:
3a. Click Add description.
3b. Type a description into the field available. In addition to
what you type, the description will include the Date and
Time the log was captured and the serial number informa-
tion from the winAH400.ini file.
4. Click Collect and ZIP.
A ZIP file is created and copied to the Windows Clipboard. A mes-
sage advises pasting it into a folder you choose.
5. Click OK to the message about pasting the ZIP file to a desired
folder.
For more information see the AH700 on-screen Help.