供应商体系审核表.pdf - 第9页

13.2 是否有售后/客户服务管理组织或专门角色? After-sales/customer servic e management or ganization or dedicated ro le? 0 13.3 客户投诉处理及闭环管理流程是否建立?问题是否闭环管理? Customer compla int handling and closed-loop management process established? Issues …

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8.1 是否建立管理变更的程序? Change management procedure established? 0
8.2 变更是否经过评审、验证和批准? Changes reviewed, verified and approved? 0
8.3 变更是否通知相关方（包括客户）?
Changes communicated to relevant parties (including
customer)?
0
8.4 变更记录是否保留?变更效果是否验证?
Change records retained? Change effectiveness
verified?
0
9
9.1 是否建立人员能力评价和培训体系?
Personnel competency evaluation and training system
established?
0
9.2 对特殊岗位/关键岗位是否进行专门的培训和资质考核?
Special/key positions training requirements defined
and specialized training and qualification assessment
conducted?
0
9.3 培训效果是否评估? Training effectiveness evaluated? 0
9.4 人员资质是否定期复审? Personnel qualifications periodically reviewed? 0
10
10.1 是否有项目管理流程和方法?
Project management process and methodology in
place?
0
10.2 项目里程碑是否明确?进度是否跟踪? Project milestones clearly defined? Progress tracked? 0
10.3 项目风险是否识别和管控? Project risks identified and controlled? 0
11
11.1 是否建立供应商管理流程? Supplier management process established? 0
11.2 新供应商导入是否有评估和批准流程?
New supplier introduction with evaluation and
approval process?
0
11.3 合格供应商是否定期评价? Qualified suppliers periodically evaluated? 0
11.4 是否对关键供应商进行现场审核?审核频率如何?
On-site audits conducted for key suppliers? What is the
frequency?
0
12
12.1 是否建立设备台账?设备档案是否完整?
Equipment register established? Equipment files
complete?
0
12.2 模具、治具是否有档案及寿命管理?
Molds and fixtures with files and life-span
management?
0
12.3 易损件是否有安全库存? Safety stock for wear parts? * 0
12.4 设备维护保养计划是否执行?记录是否完整?
Equipment maintenance plan implemented? Records
complete?
0
13
13.1 是否有客户满意度管理程序并例行化执行?
Customer satisfaction management procedure in place
and routinely executed?
0 0
13.2 是否有售后/客户服务管理组织或专门角色?
After-sales/customer service management organization
or dedicated role?
0
13.3 客户投诉处理及闭环管理流程是否建立?问题是否闭环管理?
Customer complaint handling and closed-loop
management process established? Issues managed in
closed-loop?
0
13.4 客户投诉率的总结分析及问题跟踪闭环?
Customer complaint rate summary analysis and issue
tracking closure?
0