IPTE_Image_Brochure.pdf - 第19页

19 SERVICE, SOFTWARE AND SUPPOR T Overview of IPTE’s service capabilities Full Service Concept Problem analysis Co-engineering F acility planning T echnical design Execution Line assembly Line installation T rial run T r…

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SERVICE, SOFTWARE
AND SUPPORT
Consultancy
Engineers act as partners
to customers, working on
the principle that early
involvement results in a
versatile, innovative solution.
Project Management
A single contact is responsible
for communicating a project’s
requirements and ensuring
they are implemented.
Design and Realization
CAD systems and proprietary
software turn ideas into
practical solutions. Systems
are manufactured and
assembled by skilled
mechanical and electrical
technicians and software
specialists in our ISO9001-
certied facilities.
SERVICE, SOFTWARE AND SUPPORT
Software Support
IPTE invests in developing proprietary software, based on its many
year of experience in automation. Software meets all of today’s
known customer needs and can be adapted when required.
Proprietary controller software, TS1, congures standard
equipment to specic requirements. It is available on all IPTE
equipment and provides a common HMI and work method.
Intelligent software, MES, allows the system to execute
manufacturing based on upstream results. It adds information
for use in downstream processes. Information is accessed via
the CAM-X interface and converted into OML.
3D modelling software simulates dynamics behavior to produce
a virtual image of the manufacturing line, to identify specic
areas of interest.
Test lines are monitored and controlled with Cell Process
Controller (CPC) software.
Guided Repair Software’s tester-independent database assists
in the repair process.
Virtual Components software models the project and simulates
performance.
After-Sales Service
IPTE maintains our customers partnership with customized service,
warranty and preventative maintenance contracts, software
updates, training and 24-hour support.
19
SERVICE, SOFTWARE AND SUPPORT
Overview of IPTE’s service capabilities
Full Service Concept
Problem analysis
Co-engineering
Facility planning
Technical design
Execution
Line assembly
Line installation
Trial run
Training: for customers,
operators and maintenance
teams
After-sales service
Maintenance/repair:
spare parts, preventive
maintenance, corrective
maintenance
Software updates
WORLDWIDE
PRESENT NEAR YOU
IPTE is headquartered in Genk, Belgium, and has production
plants, sales ofces and service centers on three continents. We
are therefore close to you – wherever you are located. We speak
the same language as you, are in the same time zone for 24/7
support, and offer a short response time.
January 2018 © IPTE - Specications can be changed without notice.
CONTACTS
HEADQUARTERS
IPTE Factory Automation n.v.
Geleenlaan 5
3600 Genk
T +32 89 623 000
info@ipte.com
www.ipte.com
WWW.IPTE.COM
IPTE SERVICE AMERICAS
IPTE Service America, Canada,
Puerto Rico
Hot Line +1 (678) 807 0071
or +1 (888) 483 2722
E-mail support.usa@ipte.com
IPTE Service Mexico
Hot Line +52 1 (33) 1006 4725
E-mail support.mexico@ipte.com
IPTE Service Brazil
Hot Line +55 11 9 8479 2978
E-mail support.brazil@ipte.com
Please have your equipment ID number and type ready to hand.
IPTE SERVICE EUROPE
Hot Line +32 (0)89 623 100
E-mail service@ipte.com
IPTE SERVICE SHANGHAI
Hot Line daytime +86 21 3350 4702
Hot Line nighttime +86 13 7889 058 75
E-mail support.china@ipte.com
IPTE SERVICE SINGAPORE
Hot Line +65 6274 4688
E-mail support.singapore@ipte.com