Instruction_for_SIPLACE_Repair_Services_final_EN.pdf - 第8页

What information does the repair sticker hav e to include? 10/26/2016 ASM Assembly Systems Page 8  Enter your order number .  Get the serial number and article number from the product's ty pe label and enter them …

How does the defective product have to be packaged,

and what must be included?

10/26/2016 ASM Assembly Systems Page 7

Follow these rules to make sure that our receiving department recognizes

your shipment and forwards it to the repair center right away:

 Use only the SIPLACE Repair Service sticker.

 Fill out all the fields on the SIPLACE Repair Service sticker.

 Pack the product appropriately.

 Fold the sticker and attach it to the outside of the box in an easily visible location.

What information does the repair sticker have

to include?

10/26/2016 ASM Assembly Systems Page 8

 Enter your order number.

 Get the serial number and article number from the

product's type label and enter them here.

 If you ship several products in the same box:

List all serial numbers and article numbers on a separate

sheet and enclose it with the repair sticker.

What should the “Problem description” field

include?

10/26/2016 ASM Assembly Systems Page 9

This information is only required for placement heads.

To repair the product properly and as quickly as

possible, the ASM repair team needs a problem

description.

 What concrete faults or problems did occur?

 What error message or error code did the station software

display, if any?

 Under what conditions did the error occur?

 Did the error occur sporadically or was it reproducible?

 On what machine type did the error occur?

 With which station software version did the error occur?