SiplaceProInstall_eng.pdf - 第59页
7 Tr oubl es hoot ing II nsta llat ion Manu al Edi tio n 05/ 2009 US SIPLACE Pro 7.0 57 7 Fig. 7 - 7 Permi ssion s for SIP LACE Pr o Æ Now you can modify permission rights by adding user group s or names and perm issions…
Installation Manual 7 Troubleshooting
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Fig. 7 - 5 Error message during client installlation
Solution: 7
In order to solve the share problem you have to modify the access rights for this share of the
reomote computer as follows: 7
Æ In Explorer go to Properties of the SIPLACE Pro folder.
Æ Click on Sharing
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Fig. 7 - 6 SIPLACE Pro folder properties
Æ Click on permissions.
7 Troubleshooting IInstallation Manual
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Fig. 7 - 7 Permissions for SIPLACE Pro
Æ Now you can modify permission rights by adding user groups or names and permissions as
required to access the share from client systems during installation. Please note that the share
is ONLY used during installation of SIPLACE Pro clients which implies that access to the share
is required for users which perform the client installations. If the share permissions are config-
ured once the share won’t need to be changed any more except for SIPLACE Pro is deinstalled
(which will remove the share) and reinstalled again.
7.2 After installation
7.2.1 Database in single user mode after installation of SIPLACE Pro
Error description: 7
After the installation, the database is in single user mode and SIPLACE Pro can not be started 7
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Fig. 7 - 8 Single user mode - error message
Installation Manual 7 Troubleshooting
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Fig. 7 - 9 Single user mode - SQL Server
Solution: 7
Æ Open SQLServer 2000 EnterpriseManager or SQLServer 2005 Management Studio.
Æ In the tree view locate the server where the SIPLACE Pro database is installed.
Æ Expand the database node and see that the database "SIPLACEPro" is shown with "(Single
User)".
Æ Right-click on the database node "SIPLACEPro".
Æ From the context menu select "Properties".
Æ In the property dialog select the "options" pane.
Æ Uncheck the checkbox "restricted access".
Æ Close the properties dialog.
Æ Check that the database name is now shown without option in brackets.
Æ Close SQLServer EnterpriseManager and start the SIPLACE Pro application as required.
7.2.2 System feature (e.g. creating a report) not usable right after installation
Error description: 7
In rare cases it is possible that parts of the system are only installed when a specific feature (e.g.
reporting) is used for the first time after installation. If the SetupCD is available in the drive from
where the software has been installed, this post-installation is automatically performed. 7
If the SetupCD is not in the drive (which is most likely the case), invocation of that feature will fail
and produce error messages like "could not load DLL" or even more cryptic like in the following
screenshot. 7