00197616-02_VD_OIS_SIS_12.1_DE_EN.pdf - 第16页

SIPLACE OIS V12.1 / Softwa re Version Description Ausgabe 05/2015 Ed ition 16

SIPLACE OIS V12.1 / Software Version Description Ausgabe 05/2015 Edition

8 Troubleshooting

If the SIPLACE OIS/SIS software is causing problems, you should use the error reporting tool to

report the error information. The error reporting tool is provided on the Support Media DVDs that

are shipped with the SIPLACE Pro / SIPLACE OIS package. Please use the Error Report menu

item in the SIPLACE Monitoring Service start menu to create an error report and then make it

available to your SIPLACE service engineer.

8.1 Problems and solutions

8.1.1 Problem when installing the Monitoring Service

If you install SQL 2005 manually, for OIS/SIS server the Mixed Mode must be activated (see the

"Manual Installation of SQL Server 2005" manual, item no. [00195784-xx].

When installing SQL 2005 Express via the support media DVDs, the option is activated

automatically.

8.1.2 OIS client with foreign languages needs restart of the machine

If the OIS client has been installed with foreign languages, after the installation a restart of the

machine is required with administration login.

8.1.3 Station software 70x sends no operation data to the Monitoring Service

Verify and correct the IP address of the station. You find detailed information in the "Line

configuration" section in the Administration Guide, item no. [00197620-xx].

SIPLACE OIS V12.1 / Software Version Description Ausgabe 05/2015 Edition