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7 Troubleshooting Installation Manual Edition 11/2009 US SIPLACE Pro 7.1 53 Cause: 7 The new SIPLACE Pro installation conflic ts with old SIPLACE Pro installations. 7 Solution: 7 The SIPLACE Pro setup may not be installe…
Installation Manual 7 Troubleshooting
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Error description:
The error messages 1316 and 1603 from the Microsoft Installer Service could occur under differ-
ent conditions. 7
Cause:
See InstallShield knowledgebase articles Q107390 and Q107182. 7
Workaround:
Æ Copy the files "SIPLACE Pro.msi" and "Data1.cab" from the setup CD in the directory men-
tioned in the error message e.g. c:/Windows/Installer/SIPLACE Pro.msi.
Æ Retry the setup:
a) The error message offers to cancel the setup or
b) confirm the error message with OK. The setup is cancelled. Then restart the setup.
Æ After a successful setup, remove the copied files.
If the copied files are not removed, the installer could access these outdated files during the
next setup which might cause further problems.
Note
It has not been proven if this workaround helps in all possible situations. In case of any further
problems please contact your SIPLACE service technician. 7
7.1.3 Conflicting old SIPLACE Pro installations
Error Description 7
7
Fig. 7 - 2 Unmatched System Requirements - dialog box
7 Troubleshooting Installation Manual
Edition 11/2009 US SIPLACE Pro 7.1
53
Cause: 7
The new SIPLACE Pro installation conflicts with old SIPLACE Pro installations. 7
Solution: 7
The SIPLACE Pro setup may not be installed in parallel with SIPLACE Pro V1.4 or earlier ver-
sions. This check is performed by looking in the registry. 7
If SIPLACE Pro setup detects old installations and if you are absolutely sure you have uninstalled
the old version of SIPLACE Pro and SIPLACE C Pro, please proceed as follows: 7
Æ Make sure that you have manually removed any remnants of this old installation from the pro-
gram folder except for the database!
Æ Delete the registry entries under HKEY_LOCAL_MACHINE\SOFTWARE\Siemens
SIPLACE which relate to the error message of the current setup (like that shown above).
7.1.4 Remote installation with Windows XP clients
Error description: 7
If you are logged on to the server via remote desktop connection and start the installation following
message will be shown. 7
1607: Installation of Install Shield Scripting not possible 7
Solution: 7
Æ Copy the complete content from the Setup CD to the server to be able to start the installation.
7.1.5 Conflicting applications
Error description: 7
The installation displays in the dialog "Conflicting applications" the file LCSVR.exe which does not
dissapear even after pressing the Next button 7
Installation Manual 7 Troubleshooting
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. 7
Fig. 7 - 3 Conflicting applications
Cause: 7
The service LineControlServer could not be stopped. 7
Solution: 7
Please proceed as follows: 7
Æ (1) Press the Next button several times. Sometimes the applications simply need time to close.
As soon as the application is terminated, the installation will continue.
Æ (2) Check if the LCGUI is running on another client. If yes, please stop it and try to continue
the installation by pressing the Next button again.
Æ (3) Open Services from the start menu (Start/Settings/System Control/Administration/Services.
Locate the line for the "LineControlServer". If the status is "started", try to stop the service by
context menu. After that try to continue the installation by pressing the button Next.
Æ (4) If the Service cannot be "stopped", the service could not be stopped as requested. Please
restart your computer.
7.1.6 Cannot add Logins
Error description: 7
The installation displays in the dialog "Cannot add Logins, need to run Repair Security". 7