00197386-02_VD_OIS_SIS_11.2.DE_EN.pdf - 第15页
SIPLACE O IS V11. 2 / Sof tware V ersion Des cript ion Ausgabe 05/2014 Ed ition 15 8 Trouble shoot ing If the OIS/ SIS sof tware is caus ing pro blems , you shou ld use t he error repor ting to ol to repor t the error in…
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7 Installation
To install the software see the OIS Installation Manual, item no. [00197392-xx].
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8 Troubleshooting
If the OIS/SIS software is causing problems, you should use the error reporting tool to report the
error information. The error reporting tool is provided on the Support Media DVDs that are shipped
with the SIPLACE Pro / OIS package. Please use the Error Report menu item in the SIPLACE
Monitoring Service start menu to create an error report and then make it available to your
SIPLACE service engineer.
8.1 Problems and solutions
8.1.1 Problem when installing the Monitoring Service
If you install SQL 2005 manually, for OIS/SIS server the Mixed Mode must be activated (see the
"Manual Installation of SQL Server 2005" manual, item no. [00195784-xx].
When installing SQL 2005 Express via the support media DVDs, the option is activated
automatically.
8.1.2 OIS client with foreign languages needs restart of the machine
If the OIS client has been installed with foreign languages, after the installation a restart of the
machine is required with administration login.
8.1.3 Station software 70x sends no operation data to the Monitoring Service
Verify and correct the IP address of the station. You find detailed information in the "Line
configuration" section in the Administration Guide, item no. [00197390-xx].
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