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EDM V2.1 / Versio n Desc ription Ausgabe 11/2012 Edit ion 35 7 I nstal latio n I nstr uctions The com plete insta llation a nd conf iguration instruc tions can be foun d in the EDM Instal lation Manual , it em no. [ 0019…

EDM V2.1 / Version Description Ausgabe 11/2012 Edition

CAUTION

– If you accept changes in the Clearing Pool, you overwrite existing definitions and

previously accepted changes. It is therefore strongly recommended to use a

separate feeder inventory object for each SIPLACE line.

– Similar problems could occur for restrictions on SIPLACE Pro Desk. It is therefore

recommended that you activate the Opt-Restrictions and Feeder-Inventory filters.

● Encoding of configuration files (Unicode)

Some editors for text files or XML files do not follow the Unicode encoding scheme for

configuration files. If you use characters that do not belong to the standard 7-bit ASCII

character set (i.e. German umlauts in the EDM Client comment fields), make sure that you save

the configuration files as Unicode (e.g. UTF8). The standard Microsoft editor notepad.exe

provides this option in the Save As… dialog box. However if possible, it is recommended to

use the Configuration Manager to modify the configuration files.

● Restoring objects with pending changes in EDM Clearing Pool

Customized workflows may need to be modified to benefit from this feature, see the EDM

Installation Manual.

● Selecting multiple objects

– Multiple objects cannot be compared.

– One and the same object cannot be imported from two different lines – in this case no

object is imported.

– A currently running import operation cannot be canceled, but a batch import operation may

be canceled after the current import is completed.

EDM V2.1 / Version Description Ausgabe 11/2012 Edition

7 Installation Instructions

The complete installation and configuration instructions can be found in the EDM Installation

Manual, item no. [00197193-xx]. The document contains a description of the installation procedure

using the InstallShield Wizard as well as any possible configuration steps to be performed

manually.

EDM V2.1 / Version Description Ausgabe 11/2012 Edition

8 Troubleshooting

If the EDM software is causing problems, you should use the Error Reporting tool to report the error

information.

The Error Reporting tool will be installed by the Support Media DVD (item no. [00383100-xx]) and

can then be started from Start Menu - SIPLACE EDM - SIPLACE EDM Error Reporting. The

Support Media DVD is included in the delivery of this software product.