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Annex Information about SIPLACE Setup Center Erro r Reporting Tool Setup Center 4.2 Setup Center 4.2 53 ▪ Files Names, output inventory and copi es of current files, for exampl e: – Your documents – User files – Configur…

Annex

Information about SIPLACE Setup Center Error Reporting Tool

52 Setup Center 4.2 Setup Center 4.2

After submission of an error report, under certain circumstances we might ask you to fill out a ques-

tionnaire. Answering the questionnaire is not obligatory. Should you submit an error report without

answering the questionnaire, your report will remain anonymous. If you choose to provide a tele-

phone number or an email address, you may be asked for additional information required for error

recovery.

3. How are reports archived?

Any error report you submit will be protected through encryption as for example the Secure Soccer

Layer Protocol. In order to protect any personal information that you may supply, we additionally

work with a range of security technologies and methods. For instance, incoming error reports are

saved on computer server with extremely restricted access.

4. Who has access to archived error reports?

Only ASM employees, contractual partners and vendors with a business requirement are granted

access to the error reports. If an error report proves it apparent that a third-party component is part

of the problem, ASM Assembly Systems GmbH & Co. KG reserves the right to submit the error report

to the involved third-party vendor, who in turn may notify his or her own vendors and partners.

5. Information about the type of data collected

The Error Reporting Service is an integral part of all products made by ASM Assembly Systems

GmbH & Co. KG and serves the purpose of documenting multiple errors. This section exemplifies

a few possible elements that could be documented as part of an error report without asserting the

claim for completeness. The type and amount of data is dependent on the seriousness of the error

and the required data contribution for error recovery.

Recently executed commands

Information about recently used commands or applications executed by the user or the software,

e.g.:

– Problems you worked on when the error occurred

– Menus or task bars you clicked on

– Dialog boxes that were displayed when the error occurred

▪ Networks

Information regarding your network connections, for example:

– IP address (identifies the computer within the internet)

– Names of recently visited internet sites

– Information you published in the internet since then

▪ Personal Computer Settings

Information about the hardware you use, for example:

– Upgrades and components installed on your computer

– Plug and Play Identification (PnP ID) and description of devices

– Name/type of the machine

– Name, type, model and manufacturer of the (operating) system

– Available memory, hard disk size, number of processors

– BIOS type and content

– Registry data

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Information about SIPLACE Setup Center Error Reporting Tool

Setup Center 4.2 Setup Center 4.2 53

▪ Files

Names, output inventory and copies of current files, for example:

– Your documents

– User files

– Configuration files

– Setup protocols

– Summary of network report

– Diagnostic protocols

– Event protocol files

Annex

Information about SIPLACE Setup Center Error Reporting Tool

54 Setup Center 4.2 Setup Center 4.2