Operation BWP Issue 2.pdf - 第6页

6 Issue 2, Nov 14 Objectiv e 3 – Escalation Reference: Your companies procedures W hen presented with a problem it is importan t to understand the scope of your responsibility and to determine when it is time to e scalat…

Issue 2, Nov 14

Objective 2 – Machine overview

Reference: Machine Operator manual

A familiarity with the main components of the printer will help understand how it functions.

This will help understand the machine Operation as well as allowing you to describe and

escalate problems effectively.

Preparation

Review the machine overview section of your machines operator manual. Your instructor

will help locate each item identified in the manual.

Demonstration

Tick off each sub-assembly as your instructor identifies it to you:

 Front and rear safety covers (observe location of cam safe switches)

 Monitor Assembly/User interface/Keyboard/Mouse (as applicable)

 System button and Jog buttons

 Tri-Colour beacon

 Printhead (If applicable)

 Print carriage

 Squeegee assembly / ProFlow

 Paste dispenser (optional)

 Rail system (moving rail and fixed rail)

 Camera system

 Rising table

 Tooling (blocks, pins, Formflex etc)

 Mains Isolator switch

 Service Panel / Circuit Breakers

 Under Screen Cleaner

 Vacuum (optional with under screen cleaner)

 Temperature Control Unit (optional)

Notes:

Issue 2, Nov 14

Objective 3 – Escalation

Reference: Your companies procedures

When presented with a problem it is important to understand the scope of your

responsibility and to determine when it is time to escalate the problem to a supervisor or to

a ASM engineer.

Preparation

Discuss your own escalation procedures with your Instructor.

Some questions you may ask in your company are:

How long can I spend on a problem before I escalate?

What documentation should I refer to when diagnosing a problem?

Do I need to record any incidents that lead to machine downtime?

Which personnel are on my escalation list and in which order should they be contacted?

Demonstration

Draw an escalation chart on the following page. Show the names and extension/pager

numbers for the individuals responsible for production, process and machine issues if

these are known by you at this time.

Issue 2, Nov 14

DEK Printer - Problem escalation chart