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Installation Manual 7 Troubleshooting SIPLACE Pro 12.0 Edition 12/2014 62 7.1.2 Error code 1316 and 1603 7 Fig. 7.1 - 1 "Error " dialog box Error description: The error messages 1 316 and 1603 from the Micr oso…
7 Troubleshooting Installation Manual
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61
7 Troubleshooting
7.1 During installation
If it is not possible to solve a problem during installation of SIPLACE Pro, please send the file
SIPLACEProSetupLog.html and all similarly named files to SIPLACE Service (see 7.1.1).
7.1.1 Relevant files to analyze setup problems
Error description:
Whenever problems arise during setup, please inspect the file SIPLACEProSetupLog.html, which
is written anew by each installation.
Cause:
Setup problems.
Solution:
The log file is found either in %temp% or in the unified Installation Log folder defined in the registry
value HKLM\SOFTWARE\Siemens SIPLACE\SIPLACE Discovery\LogFilesDirectory
(default: %ProgramFiles%\Siemens SIPLACE\Installation\Log).
Old versions of the log file can be found in the same folder or the program folder, too. They have
a timestamp added to the filename.
Hint
If you need SIPLACE support regarding installation problems, please provide all installation log
files. If you already have a SIPLACE Pro installation on your computer, the SIPLACE Pro Error
Reporting Tool is available and can be used from the start menu (Start/Programs/
Siplace Pro/Error Reporting Tool). 7
Installation Manual 7 Troubleshooting
SIPLACE Pro 12.0 Edition 12/2014
62
7.1.2 Error code 1316 and 1603
7
Fig. 7.1 - 1 "Error " dialog box
Error description:
The error messages 1316 and 1603 from the Microsoft Installer Service could occur under differ-
ent conditions.
Cause:
See InstallShield knowledgebase articles Q107390 and Q107182.
Workaround:
Copy the files "SIPLACE Pro.msi" and "Data1.cab" from the setup CD in the directory men-
tioned in the error message e.g. c:/Windows/Installer/SIPLACE Pro.msi.
Retry the setup:
a) The error message offers to cancel the setup or
b) confirm the error message with OK. The setup is cancelled. Then restart the setup.
After a successful setup, remove the copied files.
If the copied files are not removed, the installer could access these outdated files during the
next setup which might cause further problems.
Note
It has not been proven if this workaround helps in all possible situations. In case of any further
problems please contact your SIPLACE service technician. 7
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7.1.3 Error: Insufficient permissions
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Fig. 7.1 - 2 Error: "Insufficient permissions" dialog box
Error description:
When you see this message, it is likely the SQL installation you've selected has not been set as
described in the appropriate SQL installation manual on Support Media and therefore misses ad-
ministrative permissions for the Windows Administrators group on your SQL installation. Since
this might cause problems during installation, Setup stops. Although it is not a strict requirement
to continue, we recommend using Support Media to fix this issue automatically. Experienced users
may add the required SQL SysAdmin role permission manually. It is also documented in the SI-
PLACE SQL installation manuals.