00197696-01_IM_SIPLACE_Pro_12.0_EN.pdf - 第67页

7 Troubleshooting Installation Manual Edition 12/2014 SIPLACE Pro 12.0 65 7.1.5 Conflicting applications Error description: The installation displays in the di alog "Con flicting applications" th e file LCSVR.e…

Installation Manual 7 Troubleshooting

SIPLACE Pro 12.0 Edition 12/2014

7.1.4 Conflicting old SIPLACE Pro installations

Error Description

Fig. 7.1 - 3 Unmatched System Requirements - dialog box

Cause:

The new SIPLACE Pro installation conflicts with old SIPLACE Pro installations.

Solution:

The SIPLACE Pro setup may not be installed in parallel with SIPLACE Pro V1.4 or earlier ver-

sions. This check is performed by looking in the registry.

If SIPLACE Pro setup detects old installations and if you are absolutely sure you have uninstalled

the old version of SIPLACE Pro and SIPLACE C Pro, please proceed as follows:

 Make sure that you have manually removed any remnants of this old installation from the pro-

gram folder except for the database!

 Delete the registry entries under HKEY_LOCAL_MACHINE\SOFTWARE\Siemens

SIPLACE which relate to the error message of the current setup (like that shown above).

7 Troubleshooting Installation Manual

Edition 12/2014 SIPLACE Pro 12.0

7.1.5 Conflicting applications

Error description:

The installation displays in the dialog "Conflicting applications" the file LCSVR.exe which does not

dissapear even after pressing the Next button

. 7

Fig. 7.1 - 4 Conflicting applications

Cause:

The service LineControlServer could not be stopped.

Solution:

Please proceed as follows:

 (1) Press the Next button several times. Sometimes the applications simply need time to

close. As soon as the application is terminated, the installation will continue.

 (2) Check if the LCGUI is running on another client. If yes, please stop it and try to continue

the installation by pressing the Next button again.

 (3) Open Services from the start menu (Start/Settings/System Control/Administration/Ser-

vices.

Locate the line for the "LineControlServer". If the status is "started", try to stop the service by

context menu. After that try to continue the installation by pressing the button Next.

 (4) If the Service cannot be "stopped", the service could not be stopped as requested. Please

restart your computer.

Installation Manual 7 Troubleshooting

SIPLACE Pro 12.0 Edition 12/2014

7.1.6 Cannot add Logins

Error description:

The installation displays in the dialog "Cannot add Logins, need to run Repair Security".

Fig. 7.1 - 5 Conflicting Logins

Cause:

When a database is restored but the repair security script hasn’t completed successfully.

Solution:

Click on Next. Setup will return the database to its state at the beginning of the Installation. The

database administrator should start the Query Analyser (or equivalent) and run the script

RepairSecurity.tsq, which can be found in the SIPLACE Pro Installation directory in the folder

DBSkripts. Now restart Setup.exe. The database should now be processed correctly.