00197696-01_IM_SIPLACE_Pro_12.0_EN.pdf - 第66页
Installation Manual 7 Troubleshooting SIPLACE Pro 12.0 Edition 12/2014 64 7.1.4 Conflicting old SIPL ACE Pro inst allations Error Description 7 Fig. 7.1 - 3 Unmatched System Requir ements - dialog box Cause: The new SIPL…
7 Troubleshooting Installation Manual
Edition 12/2014 SIPLACE Pro 12.0
63
7.1.3 Error: Insufficient permissions
7
Fig. 7.1 - 2 Error: "Insufficient permissions" dialog box
Error description:
When you see this message, it is likely the SQL installation you've selected has not been set as
described in the appropriate SQL installation manual on Support Media and therefore misses ad-
ministrative permissions for the Windows Administrators group on your SQL installation. Since
this might cause problems during installation, Setup stops. Although it is not a strict requirement
to continue, we recommend using Support Media to fix this issue automatically. Experienced users
may add the required SQL SysAdmin role permission manually. It is also documented in the SI-
PLACE SQL installation manuals.
Installation Manual 7 Troubleshooting
SIPLACE Pro 12.0 Edition 12/2014
64
7.1.4 Conflicting old SIPLACE Pro installations
Error Description
7
Fig. 7.1 - 3 Unmatched System Requirements - dialog box
Cause:
The new SIPLACE Pro installation conflicts with old SIPLACE Pro installations.
Solution:
The SIPLACE Pro setup may not be installed in parallel with SIPLACE Pro V1.4 or earlier ver-
sions. This check is performed by looking in the registry.
If SIPLACE Pro setup detects old installations and if you are absolutely sure you have uninstalled
the old version of SIPLACE Pro and SIPLACE C Pro, please proceed as follows:
Make sure that you have manually removed any remnants of this old installation from the pro-
gram folder except for the database!
Delete the registry entries under HKEY_LOCAL_MACHINE\SOFTWARE\Siemens
SIPLACE which relate to the error message of the current setup (like that shown above).
7 Troubleshooting Installation Manual
Edition 12/2014 SIPLACE Pro 12.0
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7.1.5 Conflicting applications
Error description:
The installation displays in the dialog "Conflicting applications" the file LCSVR.exe which does not
dissapear even after pressing the Next button
. 7
Fig. 7.1 - 4 Conflicting applications
Cause:
The service LineControlServer could not be stopped.
Solution:
Please proceed as follows:
(1) Press the Next button several times. Sometimes the applications simply need time to
close. As soon as the application is terminated, the installation will continue.
(2) Check if the LCGUI is running on another client. If yes, please stop it and try to continue
the installation by pressing the Next button again.
(3) Open Services from the start menu (Start/Settings/System Control/Administration/Ser-
vices.
Locate the line for the "LineControlServer". If the status is "started", try to stop the service by
context menu. After that try to continue the installation by pressing the button Next.
(4) If the Service cannot be "stopped", the service could not be stopped as requested. Please
restart your computer.