00197191-02_IM_SIPLACE_Pro_10.1_EN.pdf - 第64页

Installation Manual 7 Troubleshooting SIPLACE Pro 10.1 Edition 09/2012 62 . 7 Fig. 7.1 - 3 Conflicting applications Cause: The service Li neControlServer could not be sto pped. Solution: Please proceed as follows:  (1) …

7 Troubleshooting Installation Manual

Edition 09/2012 SIPLACE Pro 10.1

Cause:

The new SIPLACE Pro installation conflicts with old SIPLACE Pro installations.

Solution:

The SIPLACE Pro setup may not be installed in parallel with SIPLACE Pro V1.4 or earlier ver-

sions. This check is performed by looking in the registry.

If SIPLACE Pro setup detects old installations and if you are absolutely sure you have uninstalled

the old version of SIPLACE Pro and SIPLACE C Pro, please proceed as follows:

 Make sure that you have manually removed any remnants of this old installation from the pro-

gram folder except for the database!

 Delete the registry entries under HKEY_LOCAL_MACHINE\SOFTWARE\Siemens

SIPLACE which relate to the error message of the current setup (like that shown above).

7.1.4 Remote installation with Windows XP clients

Error description:

If you are logged on to the server via remote desktop connection and start the installation following

message will be shown.

1607: Installation of Install Shield Scripting not possible

Solution:

 Copy the complete content from the Setup CD to the server to be able to start the installation.

7.1.5 Conflicting applications

Error description:

The installation displays in the dialog "Conflicting applications" the file LCSVR.exe which does not

dissapear even after pressing the Next button

Installation Manual 7 Troubleshooting

SIPLACE Pro 10.1 Edition 09/2012

. 7

Fig. 7.1 - 3 Conflicting applications

Cause:

The service LineControlServer could not be stopped.

Solution:

Please proceed as follows:

 (1) Press the Next button several times. Sometimes the applications simply need time to

close. As soon as the application is terminated, the installation will continue.

 (2) Check if the LCGUI is running on another client. If yes, please stop it and try to continue

the installation by pressing the Next button again.

 (3) Open Services from the start menu (Start/Settings/System Control/Administration/Ser-

vices.

Locate the line for the "LineControlServer". If the status is "started", try to stop the service by

context menu. After that try to continue the installation by pressing the button Next.

 (4) If the Service cannot be "stopped", the service could not be stopped as requested. Please

restart your computer.

7.1.6 Cannot add Logins

Error description:

The installation displays in the dialog "Cannot add Logins, need to run Repair Security".

7 Troubleshooting Installation Manual

Edition 09/2012 SIPLACE Pro 10.1

Fig. 7.1 - 4 Conflicting Logins

Cause:

When a database is restored but the repair security script hasn’t completed successfully.