EN_BRO_Melt_Flow_Indexer_Rev.I.pdf - 第21页
Y OUR BENEFITS WELL ADVISED 1 y ear Standard warranty Device purchase Semiannual/ Annual Maintenance visit Annual Maintenance visit Annual Maintenance visit Maintenance contract +warranty extension for Melt Flow Indexers…
360° SERVICE
To ensure sustainably reproducible and
reliable test results, periodic maintenance of
dependable testing instruments is essential.
The globally operating and highly trained team of our
service engineers ensures consistently reliable and accurate
rheological test results.
Our professionally trained service team and our certified
quality management system (according to the international
standard DIN EN ISO 9001) guarantee fast and reliable
worldwide service.
Maintenance and calibration
of our testing instruments ensuring long service life and minimal downtime
OUR MAINTENANCE PACKAGES
Mehr erfahren unter
goettfert.com/maintenance
SERVICE ISO/IEC 17025
Maintenance and calibration of the
testing instrument using traceable
measuring equipment
Specification of the smallest measure-
ment uncertainty determined directly
on the testing instrument on site
After successful calibration, a calibration
certificate/result report is issued
in accordance with the ISO/IEC 17025
requirements of the DAkkS
ISO 17025
SERVICE BASIC+
Maintenance of the testing instrument
using traceable measuring equipment
Upon successful completion, a
maintenance checklist (test protocol)
is provided
The test protocol does not represent
an accredited test report or
calibration certificate
We offer a range of service packages to
provide the solution that best meets
your needs.
ERSATZTEIL
SERVICE
Unkompliziert über
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YOUR BENEFITS
WELL ADVISED
1 year
Standard warranty
Device purchase
Semiannual/
Annual
Maintenance visit
Annual
Maintenance visit
Annual
Maintenance visit
Maintenance contract
+warranty
extension
for Melt Flow Indexers and Capillary Rheometer
Enhanced safety
STANDARD
EXTENDED
• Extension of warranty to 24 months
• Free updates
• 3% discount on spare parts
• 50% discount on in-house training
• Prioritized support on our service platform
serviceCONNECT
• Periodic maintenance of your testing instrument
• Maintenance scheduling through service planning
Learn more
goettfert.com/service-contract
Only regular maintenance ensures long-term reliability.
We offer you a service contract tailored to your needs.
All GÖTTFERT testing instruments are delivered with a 1-year
warranty. Enhanced safety extends the warranty for our
manually operated Melt Flow Indexers and Capillary
Rheometer by another 12 months, provided that a
maintenance contract (duration 36 months from purchase
and up to 12 months thereafter) is concluded. With
semi-annual or annual maintenance visits, the reliability of
the machine is ensured.
We are happy to prepare a customized offer for you,
including further benefits such as SERVICE BASIC+ or
SERVICE ISO 17025, discounted spare parts, or
prioritized processing of inquiries. This makes budget
and operating costs predictable.
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Commissioning, repairs or maintenance of your GÖTTFERT
testing instruments – we provide the right solution and
support you regardless of location via remote access.
Our customer platform serviceCONNECT enables direct
contact with our product managers.
Remote Support
Fast, straightforward and targeted handling of service requests
LOCATION-INDEPENDENT
DIRECT CONTACT
SHORT RESPONSE TIMES
STRAIGHTFORWARD
Learn more
goettfert.com/serviceconnect
Fast Response via remote access
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