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Support Media 2. 3 / Software Version Description 05/2016 Edition 16 5 Restrictions The following restri ctions apply f or Support Media 2. 3. 5.1 Critical Usage Notes CAUTION Installing Support Media from a net work dri…
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4.2 Updates
New/Updated Prerequisites:
● Crystal Reports 13.0.15 (x86 + x64)
● Visual C++ 2015 (x86 + x64)
● Operation Manager 1.10
● Error Reporter 1.9
● SQL 2012 Shared Management Objects x86+x64 (SMO)
● SQL 2012 System CLR Types x86+x64
● YATS 8.1
● SIPLACE Studio 2.1
Added/updated documentation:
● Support Media 2.3 Administration Manual
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5 Restrictions
The following restrictions apply for Support Media 2.3.
5.1 Critical Usage Notes
CAUTION
Installing Support Media from a network drive / local folder
Do not use Support Media from a network drive / local folder, as this causes following
problems:
● Problems with Internet Explorer security that not allows certain scripts.
● Problems with path names of files from prerequisites larger than 256 characters.
It is strongly recommended to use a mapped ISO file or the media directly instead.
Support Media contains the freeware ISO mapping tool WinCDEmu. You can find it in the Tools
sub-directory.
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6 Troubleshooting
This chapter describes known issues and general problems and questions. If applicable,
troubleshooting is provided to help you working with Support Media.
6.1 Known Issues
Removed "outdated" Installation packages (since V1.11)
Some installation packages (like Microsoft SQL 2008 SP1 Express - see Table 2-1) have been
removed from the media to save space for easier distribution of Support Media.
The Prerequisite Analyzer will detect, if required Prerequisites are missing on the media and show
you options how to retrieve the missing packages.
Microsoft SQL Server/Express 64 Bit
If you have installed a 32-bit Microsoft SQL Edition on your 64-bit OS and want to use the 64-bit
Edition, you have to uninstall the Edition before.
Microsoft SQL Server
If you plan to install Microsoft SQL Server Edition, please see the Navigation Guide documents
regarding manual SQL installation to ensure that you use the correct installation options.
The Prerequisite Analyzer now also includes profiles (in SIPLACE Net) helping to prepare your
computer for Microsoft SQL Server installations.
After installation, you may (re-)run the Prerequisite Analyzer to apply possibly required updates and
install all other required prerequisites. Additionally, the Prerequisite Analyzer will warn you if it finds
known conflicting settings.
OS Setting - Language for Non-Unicode programs
This Support Media build *should* work independent of the setting "Language for Non-Unicode
programs" (this setting may cause problems on Chinese systems).
Now, all Script files (*.VBS;*.HTA;*.HTML;*.HTM;*.CSS) are converted to Unicode during the
Support Media build (directories Scripts and SIPLACE Net on DVD1) and written log files use ANSI
characters.
However, there might still be cases, where problems occur – if you encounter problems please use
the language setting "English (United States)" for Non-Unicode programs.
Net Framework 4.0 may require a reboot before proceeding
New with Support Media 1.13: the Prerequisite Analyzer will be restarted automatically after reboot
and login with the same account.