00197793-03_VD_Support_Media_2.3_EN.pdf - 第22页

Support Media 2. 3 / Software Version Description 05/2016 Edition 22 In order to answer t his question corre ctly, we have to decid e some cases. 1. Custom ers: The first questi on you have to answer is: Where does my M …

Support Media 2.3 / Software Version Description 05/2016 Edition

6.2 Frequently Asked Questions (FAQ)

What is it?

Support Media assists you in preparing your computer for the use with SIPLACE Line Software.

How to start?

Depending on the delivery type, either mount the first ISO image using a tool like WinCDEmu or

insert the appropriate media. After the auto-run dialog has started, click on Prerequisite Analyzer to

begin preparing your computer for selected SIPLACE products. Instead, if you need more help, you

may select "Navigation Guide" and browse through available documentation or contact SIPLACE

support for more help.

How to prepare multiple computers?

To simplify the use of Support Media with multiple computers, we recommend sharing the

appropriate ISO file over network and mount it on the other computers with a tool like WinCDEmu.

Why can I not just copy the directory structure of Support Media to my server and share it?

Currently, security restrictions of Microsoft Internet Explorer prevent our HTA scripts having full

permissions outside a (physical or virtual) DVD structure. Additionally, there may appear problems

accessing files in deeper directory levels when the maximum path length has been exceeded.

After selecting SIPLACE Line Product Versions from a previous Release in the Prerequisite

Analyzer, I cannot continue with the installation. The Prerequisite Analyzer displays the

"Unavailable Installation Packages" window. What is going on?

We are sorry, but we had to reduce the size of the media and therefore removed some packages

contained in previous Release versions of Support Media. Now, we only guarantee to deliver all

packages required for the current Release (first time and upgrade installations). To continue

preparing your computer for an older Release, you have to either download and install the

mentioned packages manually or use the Support Media Version delivered with your old product to

install the packages automatically. After that, you may use the new version of Support Media if you

want to prepare for newer products, too.

I want to use Microsoft SQL Server instead of the delivered Microsoft SQL Express Edition.

What is the recommended way of installing and maintaining it for SIPLACE Products?

NOTICE

Legal situation

We are in legal clarification with Microsoft and the information about this issue may

change. The following answer is the current knowledge state.

Support Media 2.3 / Software Version Description 05/2016 Edition

In order to answer this question correctly, we have to decide some cases.

1. Customers:

The first question you have to answer is:

Where does my Microsoft SQL Server license and installation come from?

If you got your Microsoft SQL Server installation and license by SIPLACE, we will also have an

internal version of Support Media which includes Microsoft SQL Server service pack updates and

use this version of Support Media to upgrade the Microsoft SQL Server Installation to the latest

supported by your purchased SIPLACE Products.

If you have an own Microsoft SQL Server license and installation, you have the responsibility to

install and maintain your Microsoft SQL Server by yourself. In this case, use the Prerequisite

Analyzer from Support Media on your already installed Microsoft SQL Server, select the SIPLACE

products you plan to use and the Prerequisite Analyzer will show you if it requires upgrading your

Microsoft SQL Server installation to a newer version. Unfortunately, in cases where upgrades are

required, we are not allowed to deliver the updates for your SQL Server directly. So, in this case,

the Prerequisite Analyzer will show you the required Microsoft SQL service pack version but abort

the installation with an "Unavailable Installation Packages" message as answered in the question

above. You may contact SIPLACE support if you have problems retrieving or installing the required

Microsoft SQL Server update. After you have updated your Microsoft SQL Server to the required

version, you may continue preparing your computer for the SIPLACE products you purchased.

2. SIPLACE personnel preparing computer with SQL license sold by SIPLACE:

First, you should install SQL Server Prerequisites using the Prerequisite Analyzer from Support

Media with the appropriate SQL Server Prerequisite” profile in the Profile Group SIPLACE Net.

Then, install the Microsoft SQL Server Edition we sell to the customer. At last, use the Prerequisite

Analyzer to complete the preparation for your SIPLACE Line Software. In the last step, the

Prerequisite Analyzer will detect already installed Microsoft SQL Server and not try to install

Microsoft SQL Express. Additionally, if you use our internal variant of Support Media including all

packages, the Prerequisite Analyzer will upgrade the Microsoft SQL Server installation to the latest

service pack compatible with the selected product versions.

You should read our documentation on the Support Media for manual installation of the Microsoft

SQL Server version. It describes how to prepare for and install Microsoft SQL Server using the

settings required for SIPLACE products.

3. SIPLACE personnel supporting computer with Microsoft SQL license from the customer:

In this case, the customer (or his IT) is responsible for maintaining his Microsoft SQL Server

installation. You may use the Prerequisite Analyzer from Support Media to find out if upgrading to a

newer Microsoft SQL Service Pack is required. Since we are not allowed to distribute the Microsoft

SQL Service Pack for this license, the customer has to download / install the required Microsoft

SQL Service Pack by himself – maybe with our help.

I have already used the Support Media Prerequisite Analyzer and accidently installed

Microsoft SQL Express, but I want to install Microsoft SQL Server. What should I do?

If it is affordable, we recommend performing a fresh setup of your computer with a new operating

system installation and then beginning with Microsoft SQL Server installation as documented. If this

would be too time-consuming, we recommend additionally installing Microsoft SQL Server using

the appropriate documentation on Support Media and then re-applying the Prerequisite Analyzer to

upgrade to the latest compatible service pack.

We do not recommend trying uninstalling existing Microsoft SQL versions – Microsoft SQL Setups

may leave shared components when uninstalling which can cause subsequent Microsoft SQL

setups to fail.

Support Media 2.3 / Software Version Description 05/2016 Edition