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Uninstalling Optional: Uninstalling the SIE MultiThread API SIECA 132 Softwa re Package 10.3.1 Uninstalling SQL Server Expr ess Installations 110 Installation Manual SIPLACE Setup Center 7.0

Uninstalling

10.3.1 Uninstalling SQL Server Express Installations Uninstalling Forced Setup Verification

Installation Manual SIPLACE Setup Center 7.0 109

10.4

10.4 Uninstalling Forced Setup Verification

Uninstalling Forced Setup Verification

If the Setup at the software CD "SIPLACE Setup Center 3.0" is called up at the SIPLACE station again,

the following dialog appears.

► If Remove is selected, the option Forced Setup Verification and Traceability will be deactivated.

10.5

10.5 Optional: Uninstalling the SIE MultiThread API SIECA 132 Software Package

Optional: Uninstalling the SIE MultiThread API SIECA 132 Soft-

ware Package

► Click Start in the Windows start menu.

► Click Settings.

► Click Control Panel.

► Double-click Add / Remove Programs.

A list appears with the names of the software packages installed on the computer.

► Select SIE MultiThread API SIECA 132.

► Click the Remove button.

► Confirm the deletion of the application.

Uninstalling

Optional: Uninstalling the SIE MultiThread API SIECA 132 Software Package 10.3.1 Uninstalling SQL Server Express Installations

110 Installation Manual SIPLACE Setup Center 7.0

Troubleshooting

SIPLACE Setup Center Database and Windows XP SP2 or higher

Installation Manual SIPLACE Setup Center 7.0 111

11 Troubleshooting

Troubleshooting

If it is not possible to solve a problem during installation of SIPLACE Setup Center, please send the file

SIPLACESetupCenterSetupLog.html and all similar "log" named files to the SIPLACE Service.

11.1

11.1 SIPLACE Setup Center Database and Windows XP SP2 or higher

SIPLACE Setup Center Database and Windows XP SP2 or high-

When installing Windows XP Service Pack 2 (SP2), the Windows Firewall, formerly ICF (Internet Con-

nection Firewall), is enabled by default. The default configuration in SP2 blocks incoming traffic for the

most TCP ports.

▪ If you are running the SIPLACE Setup Center GUI on a Windows XP SP2 host and the SIPLACE

Setup Center database on another host, you have to open the port 1433 and 1434 for the database

connection.

▪ Furthermore, you have to open the port 445, because blocking will cause errors when using mans

MMC snap-ins like Event Viewer, Local Users & Groups, Services, Computer Management, Disk

Management, Device Manager, Group Policy, and others.

▪ Please refer to Windows help to get further information how to open TCP ports.

11.2

11.2 Relevant Files to Analyze Installation Problems

Relevant Files to Analyze Installation Problems

Error description

Whenever problems arise during setup, please inspect the file SIPLACESetupCenterSetupLog.html,

which is written during each installation.

Cause

Setup problems.

Solution

The log file is found either in C:\ (prior to the "move data phase") or in the selected program folder.

Old versions of the log file are located in the program folder. A timestamp is added to the filename. Dialog

boxes appear during the file copying phase of installation which only contain

► Yes and No options.

Hint

► If you need SIPLACE support regarding installation problems, please provide all installation log files.

NOTICE

Problems with the firewall during Windows XP service pack 2 installations

If Setup Center does not work properly, check your firewall settings.