00197700-01_IM_SetupCenter7.0_EN.pdf - 第112页
Troubleshooting Conflicting old SIPLACE Setup Center Insta llations 112 Installation Manual SIPLACE Setup Center 7.0 11.3 1 1 . 3 C o n f lic t in g o ld S I P L A C E S e t u p C e n t e r I n s t a lla t io n s Conflic…
Troubleshooting
SIPLACE Setup Center Database and Windows XP SP2 or higher
Installation Manual SIPLACE Setup Center 7.0 111
11
11 Troubleshooting
Troubleshooting
If it is not possible to solve a problem during installation of SIPLACE Setup Center, please send the file
SIPLACESetupCenterSetupLog.html and all similar "log" named files to the SIPLACE Service.
11.1
11.1 SIPLACE Setup Center Database and Windows XP SP2 or higher
SIPLACE Setup Center Database and Windows XP SP2 or high-
er
When installing Windows XP Service Pack 2 (SP2), the Windows Firewall, formerly ICF (Internet Con-
nection Firewall), is enabled by default. The default configuration in SP2 blocks incoming traffic for the
most TCP ports.
▪ If you are running the SIPLACE Setup Center GUI on a Windows XP SP2 host and the SIPLACE
Setup Center database on another host, you have to open the port 1433 and 1434 for the database
connection.
▪ Furthermore, you have to open the port 445, because blocking will cause errors when using mans
MMC snap-ins like Event Viewer, Local Users & Groups, Services, Computer Management, Disk
Management, Device Manager, Group Policy, and others.
▪ Please refer to Windows help to get further information how to open TCP ports.
11.2
11.2 Relevant Files to Analyze Installation Problems
Relevant Files to Analyze Installation Problems
Error description
Whenever problems arise during setup, please inspect the file SIPLACESetupCenterSetupLog.html,
which is written during each installation.
Cause
Setup problems.
Solution
The log file is found either in C:\ (prior to the "move data phase") or in the selected program folder.
Old versions of the log file are located in the program folder. A timestamp is added to the filename. Dialog
boxes appear during the file copying phase of installation which only contain
► Yes and No options.
Hint
► If you need SIPLACE support regarding installation problems, please provide all installation log files.
NOTICE
Problems with the firewall during Windows XP service pack 2 installations
If Setup Center does not work properly, check your firewall settings.
Troubleshooting
Conflicting old SIPLACE Setup Center Installations
112 Installation Manual SIPLACE Setup Center 7.0
11.3
11.3 Conflicting old SIPLACE Setup Center Installations
Conflicting old SIPLACE Setup Center Installations
Error Description:
InstallShield reports a conflicting old installation of SIPLACE Setup Center.
Cause:
The new SIPLACE Setup Center installation conflicts with old SIPLACE Setup Center installations.
Solution:
If SIPLACE Setup Center setup detects old installations and if you are absolutely sure you have unin-
stalled the old version of SIPLACE Setup Center, please proceed as follow:
Make sure that you have manually removed any remnants of this old installation from the program folder
except for the database.
11.4
11.4 Conflicts with old SIPLACE Setup Center Configurations
Conflicts with old SIPLACE Setup Center Configurations
Error Description
After reinstalling SIPLACE Setup Center, the program starts but displays an error that the database can
not be reached. During the installation the correct database server was selected.
Cause
The database server’s name has probably changed since the last installation. When uninstalling
SIPLACE Setup Center, all configuration files are backed up and restored after a new installation. The
old settings, including the database server’s name, will be restored. In this case the selected database
server will be overwritten in the settings.
Solution
Please correct the database server name in the settings dialog of SIPLACE Setup Center.
11.5
11.5 Remote Installation with Windows XP Clients
Remote Installation with Windows XP Clients
Error description:
If you are logged on to the server via remote desktop connection and start the installation following mes-
sage will be shown.
1607: Installation of Install Shield Scripting not possible
Solution:
Copy the complete content from the Setup CD to the server to be able to start the installation.
11.6
11.6 Conflicting Applications
Conflicting Applications
Conflicts with applications are detected and displayed during the installation.
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