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Support Media V1.13 04/2012 Edition 24 OS Setting - Language for Non-Unicode program s This Support Media build *should* work independent of the setting "Language for Non-Uni code programs" (this setting may ca…

Support Media V1.13 04/2012 Edition

3.5 Critical Usage Notes

CAUTION

Installing Support Media from a network drive/local folder

Do not use Support Media from a network drive/local folder, as this causes following

problems:

• Problems with Internet Explorer security not allowing certain scripts.

• Problems with pathnames of files from Prerequisites larger than 256 characters.

It is strongly recommended to use a DVD / mapped ISO file instead.

Support Media Redistributor will help you creating and sharing an ISO file for network distribution.

You may use the freeware tool MagicDisc to map an ISO file to a drive letter.

This Tool is available on this DVD or via download from the web:

http://www.magiciso.com/setup_magicdisc.exe.

If you seem to have general problems with .HTA files (e.g. security warnings or unknown file

extension), you may try to use the HTAFix reg file provided on DVD1.

3.6 Known Issues

Removed "outdated" Installation packages (since V1.11):

Some Installation packages (like SQL 2008 SP 1 Express - see above section "New DVD content")

have been removed from the DVDs to save space for easier distribution of Support Media.

Prerequisite Analyzer will detect, if required Prerequisites are missing on the DVD and show you

options how to retrieve the missing packages.

SQL Server/Express 64 Bit:

If you've installed a 32 Bit SQL Edition on your 64 Bit OS and want to use the 64 Bit Edition, you

have to uninstall the Edition before.

SQL Server:

If you plan to install SQL Server Edition, please see the Navigation Guide documents regarding

manual SQL installation to ensure you use the correct installation options.

Analyzer now also includes Profiles (in "SIPLACE Net") helping to prepare your computer for SQL

Server installations.

After installation, you may (re-)run Prerequisite Analyzer to apply possibly required updates and

install all other required Prerequisites. Additionally, Analyzer will warn you if it finds known

conflicting settings.

Support Media V1.13 04/2012 Edition

OS Setting - Language for Non-Unicode programs

This Support Media build *should* work independent of the setting "Language for Non-Unicode

programs" (this setting may cause problems on Chinese systems).

Now, all Script files (*.VBS;*.HTA;*.HTML;*.HTM;*.CSS) are converted to Unicode during Support

Media build (directories "Scripts" and "SIPLACE Net" on DVD1) and written log files use ANSI

characters.

However, there might be still cases, where problems occur - if you encounter problems please use

the language setting "English (United States)" for Non-Unicode programs.

Windows Server 2008 support

In some cases, it is required to reboot the computer before Windows Server 2008 - related

customizing scripts succeed. This is especially the case when .Net Framework has been installed.

Net Framework 3.5 SP 1 and Windows Installer 4.5 require a reboot on VistaSP1/W2008SP1

before proceeding

• New with Support Media V1.13: Analyzer will be restarted automatically after reboot and login

with same account.

• Newer Operating System versions don't require a reboot anymore (they already have a newer

Windows Installer version integrated).

Net Framework 4.0 may require a reboot before proceeding

• New with Support Media V1.13: Analyzer will be restarted automatically after reboot and login

with same account.

Choose Password policy

You have to select, if you want to apply previous (simple) passwords or more complex passwords

to created accounts to meet possible existing password policy restrictions.

New with Support Media V1.13

If SIPLACE Accounts with certain policy already exist, the appropriate option will be pre-selected

automatically. Additionally, policy selection page now allows taking over the setting from a remote

computer (which already has SIPLACE accounts). Important: Passwords of already existing

accounts won't be modified.

If Analyzer detects a conflict between the remote and the local computer it will warn you.

In specific configurations, Analyzer may detect Windows Firewall being active although it is

currently not

This may happen when Windows Firewall is configured by Group Policies to be disabled in some

situations instead of using the Control Panel settings.

Since Group Policies are most likely to be applied in Domain environments only and Prerequisite

Analyzer automatically deselects the "Windows Firewall Disable" Script in domain environments

and hints the user to check for proper configuration, this shouldn't be a problem.

Furthermore, if the user explicitly selects the "Windows Firewall Disable" Script to be executed, the

Firewall will be disabled for all conditions (=network locations) ensuring proper function of

SIPLACE Products (Although this is not recommended in domain environments for security

reasons).

Support Media V1.13 04/2012 Edition

3.7 Frequently Asked Questions

What is it?

Support Media assists you in preparing your computer for the use with SIPLACE Line Software.

Why so much DVDs? Do I need all?

This depends on your needs.

Normally, the first media will fit all your needs. DVD two is very similar to the first media with a

reduced size. It only contains software which you won't find on the internet and will require the

download and installation of some files manually in some cases. For SIPLACE internal use, there’s

also a Support Media variant which includes certain Installation Packages (like SQL Server

Updates) we are not allowed to distribute to customers directly in all cases.

So, can I save download time using DVD two only?

With Support Media V1.13, a download mechanism of missing Software packages has been

integrated. So, as long as you have access to the Internet, you may use the DVD two to prepare

your computer. But note: there are some cases, where automatic download of certain missing

packages isn’t possible. (For example, there are packages we had to modify for automatic

installation) Then you will have to use the offered link for manual download and installation.

In general, we recommend you to only use the second media if download size is a critical factor

and you have a very good knowledge in SIPLACE computer administration (you might have to

download and install some packages manually using appropriate settings).

How to start?

Depending on the delivery type, either mount the first ISO image using a tool like magic disc or

insert the first DVD into your drive. After the auto-run dialog has started, click on Prerequisite

Analyzer to begin preparing your computer for selected SIPLACE products. Instead, if you need

more help, you may choose "Navigation Guide" and browse through available documentation or

contact SIPLACE support for more help.

How to prepare multiple computers?

To simplify use of Support Media with multiple computers, we recommend sharing the appropriate

ISO file over network and mounting it on the other computers with a tool like magic disc. If all you

have is the DVD, the tool "Redistributor" will help you by creating an ISO file based on the inserted

DVD and storing it to a selected folder of your choice, ready for network sharing. You can start this

tool from the auto-run dialog.