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Support Media V1.13 04/2012 Edition 26 Why can’t I just copy the directory structure of Support Media to my server and share it? Currently, security restrictions of Internet Ex plorer prevent our HTA scripts h aving full…

Support Media V1.13 04/2012 Edition

3.7 Frequently Asked Questions

What is it?

Support Media assists you in preparing your computer for the use with SIPLACE Line Software.

Why so much DVDs? Do I need all?

This depends on your needs.

Normally, the first media will fit all your needs. DVD two is very similar to the first media with a

reduced size. It only contains software which you won't find on the internet and will require the

download and installation of some files manually in some cases. For SIPLACE internal use, there’s

also a Support Media variant which includes certain Installation Packages (like SQL Server

Updates) we are not allowed to distribute to customers directly in all cases.

So, can I save download time using DVD two only?

With Support Media V1.13, a download mechanism of missing Software packages has been

integrated. So, as long as you have access to the Internet, you may use the DVD two to prepare

your computer. But note: there are some cases, where automatic download of certain missing

packages isn’t possible. (For example, there are packages we had to modify for automatic

installation) Then you will have to use the offered link for manual download and installation.

In general, we recommend you to only use the second media if download size is a critical factor

and you have a very good knowledge in SIPLACE computer administration (you might have to

download and install some packages manually using appropriate settings).

How to start?

Depending on the delivery type, either mount the first ISO image using a tool like magic disc or

insert the first DVD into your drive. After the auto-run dialog has started, click on Prerequisite

Analyzer to begin preparing your computer for selected SIPLACE products. Instead, if you need

more help, you may choose "Navigation Guide" and browse through available documentation or

contact SIPLACE support for more help.

How to prepare multiple computers?

To simplify use of Support Media with multiple computers, we recommend sharing the appropriate

ISO file over network and mounting it on the other computers with a tool like magic disc. If all you

have is the DVD, the tool "Redistributor" will help you by creating an ISO file based on the inserted

DVD and storing it to a selected folder of your choice, ready for network sharing. You can start this

tool from the auto-run dialog.

Support Media V1.13 04/2012 Edition

Why can’t I just copy the directory structure of Support Media to my server and share it?

Currently, security restrictions of Internet Explorer prevent our HTA scripts having full permissions

outside a (physical or virtual) DVD structure. Additionally, there may appear problems accessing

files in deeper directory levels when the maximum path length has been exceeded.

After selecting SIPLACE Line Product Versions from a previous Release in Prerequisite Analyzer, I

can’t continue with installation. Prerequisite Analyzer shows the “Unavailable Installation

Packages” window. What’s going on?

We are sorry, but we had to reduce the size of the DVD and therefore removed some packages

contained in previous Release versions of Support Media. Now, we only guarantee to deliver all

packages required for the current Release (first time- and upgrade- installations). To continue

preparing your computer for an older Release, you have to either download and install the

mentioned packages manually or use the Support Media Version delivered with your old Product to

install the packages automatically. After that, you may use the new Version of Support Media if you

want to prepare for newer Products, too.

I want to use SQL Server instead of the delivered Express Edition. What is the

recommended way of installing and maintaining it for SIPLACE Products?

NOTICE

Legal situation

We are in legal clarification with Microsoft and the information about this issue may

change. The following answer is the current knowledge state.

In order to answer this question correctly, we have to decide some cases.

1) Customers:

The first question you have to answer is:

Where does my SQL Server license and installation come from?

If you got your SQL Server installation and license by SIPLACE, we will also have an internal

version of Support Media which includes SQL Server Service Pack Updates and use this version of

Support Media to upgrade the SQL Server Installation to the latest supported by your purchased

SIPLACE Products.

If you have an own SQL Server license and installation, you have the responsibility to install and

maintain your SQL Server by yourself. In this case, use Prerequisite Analyzer from Support Media

on your already installed SQL Server, select the SIPLACE Products you plan to use and

Prerequisite Analyzer will show you if it requires upgrading your SQL Server installation to a newer

version. Unfortunately, in cases where upgrades are required, we are not allowed to deliver the

updates for your SQL Server directly. So, in this case, Prerequisite Analyzer will show you the

required SQL Service Pack version but abort installation with an “Unavailable Installation

Packages” message as answered in the question above. You may contact SIPLACE support if you

have problems retrieving or installation the required SQL Server Update. After you’ve updated your

SQL Server to the required version, you may continue preparing your computer for the SIPLACE

Products you purchased.

Support Media V1.13 04/2012 Edition

2) SIPLACE personnel preparing computer with SQL license sold by SIPLACE:

First, you should install SQL Server Prerequisites using Prerequisite Analyzer from Support Media

with the appropriate “SQL Server Prerequisites” Profile in the Profile Group “SIPLACE Net”. Then,

install the SQL Server Edition we sell to the customer. At last, use Prerequisite Analyzer to

complete the preparation for your SIPLACE Line Software. In the last step, Prerequisite Analyzer

will detect already installed SQL Server and not try to install SQL Express. Additionally, if you use

our internal variant of Support Media including all packages, Prerequisite Analyzer will upgrade the

SQL Server installation to the latest Service Pack compatible with chosen Product Versions.

You should read our documentation on the Support Media for manual installation of the SQL

Server version. It describes how to prepare for and install SQL Server using the settings required

for SIPLACE Products.

3) SIPLACE personnel supporting computer with SQL license from the customer:

In this case, the customer (or his IT) is responsible for maintaining his SQL Server installation. You

may use Prerequisite Analyzer from Support Media to find out if upgrading to a newer SQL Service

Pack is required. Since we are not allowed to distribute the SQL Service Pack for this license, the

customer has to download/install the required SQL Service Pack by himself – maybe with our help.

I’ve already used Support Media Prerequisite Analyzer and accidently installed SQL

Express, but I want to install SQL Server. What should I do?

If it is affordable, we recommend performing a fresh setup of your computer with a new Operating

System installation and then beginning with SQL Server installation as documented. If this would

be too time-consuming, we recommend additionally installing SQL Server using the appropriate

documentation on Support Media and then re- applying Prerequisite Analyzer to upgrade to the

latest compatible Service Pack.

We don’t recommend trying uninstalling existing SQL versions - SQL Setups may leave shared

components when uninstalling which can cause subsequent SQL Setups to fail.