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Support Media V1.13 04/2012 Edition 28

Support Media V1.13 04/2012 Edition

2) SIPLACE personnel preparing computer with SQL license sold by SIPLACE:

First, you should install SQL Server Prerequisites using Prerequisite Analyzer from Support Media

with the appropriate “SQL Server Prerequisites” Profile in the Profile Group “SIPLACE Net”. Then,

install the SQL Server Edition we sell to the customer. At last, use Prerequisite Analyzer to

complete the preparation for your SIPLACE Line Software. In the last step, Prerequisite Analyzer

will detect already installed SQL Server and not try to install SQL Express. Additionally, if you use

our internal variant of Support Media including all packages, Prerequisite Analyzer will upgrade the

SQL Server installation to the latest Service Pack compatible with chosen Product Versions.

You should read our documentation on the Support Media for manual installation of the SQL

Server version. It describes how to prepare for and install SQL Server using the settings required

for SIPLACE Products.

3) SIPLACE personnel supporting computer with SQL license from the customer:

In this case, the customer (or his IT) is responsible for maintaining his SQL Server installation. You

may use Prerequisite Analyzer from Support Media to find out if upgrading to a newer SQL Service

Pack is required. Since we are not allowed to distribute the SQL Service Pack for this license, the

customer has to download/install the required SQL Service Pack by himself – maybe with our help.

I’ve already used Support Media Prerequisite Analyzer and accidently installed SQL

Express, but I want to install SQL Server. What should I do?

If it is affordable, we recommend performing a fresh setup of your computer with a new Operating

System installation and then beginning with SQL Server installation as documented. If this would

be too time-consuming, we recommend additionally installing SQL Server using the appropriate

documentation on Support Media and then re- applying Prerequisite Analyzer to upgrade to the

latest compatible Service Pack.

We don’t recommend trying uninstalling existing SQL versions - SQL Setups may leave shared

components when uninstalling which can cause subsequent SQL Setups to fail.

Support Media V1.13 04/2012 Edition