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Installation of Trace Service and Trace Monitor Troubleshooting Trace Monitor Installation Manual SIPLACE Traceability 3.3 33 5.3.2.3 Generating a Web site is denied If the generation of the Monitor web site fails, a cor…

Installation of Trace Service and Trace Monitor

Trace Monitor Troubleshooting

32 Installation Manual SIPLACE Traceability 3.3

5.3.2 Troubleshooting

5.3.2.1 Port Configuration after Changing Tomcat Port Number

The Tomcat port number needs to be changed (as described below) in the following cases:

▪ If the port is changed for website generation via Start menu -> SIPLACE Traceability -> Trace Mon-

itor the Install Monitor Webapplication.

▪ If the standard port number 8080 is already in use and you do not want to use it again for this job

(website access).

►To change the port number, find the following lines in the file

<Tomcat-location>\conf\server.xml

►and change 8080 to your choice of port number as shown below:

<!-- Define a non-SSL Coyote HTTP/1.1 connector on the port specified dur-

ing installation-->

<Connector port="8080" maxThreads="150" minSpareThreads="25" maxSpare-

Threads="75" enableLookups="false" redirectPort="8443" acceptCount="100"

debug="0" connectionTimeout="20000" disableUploadTimeout="true" />

►Change the specified port number 8080 (Connector port="8080") to the required port number

(Connector port="YourPort"). For further information about port number, please contact your

system administrator.

►To make Tomcat your default web server, set the port number to 8080.

5.3.2.2 Collation conflicts when restoring database backup

When restoring the database backup, the SQL Server must have the same collation as the database

backup. Otherwise run time errors and collation conflicts will occur when performing data query in Trace

Monitor.

►In case of collation conflicts we recommend you to recreate the SQL Server.

NOTICE

Default port

By default, Tomcat is installed on port 8080. This means that your users will access your web-

site as follows: http://yourServerName:8080/yourWebsite.

NOTICE

Add port number to URL

The port number specified in this xml file needs to be added to the URL address each time you

generate a website: http://yourServerName:yourPort/yourWebsite.

Installation of Trace Service and Trace Monitor

Troubleshooting Trace Monitor

Installation Manual SIPLACE Traceability 3.3 33

5.3.2.3 Generating a Web site is denied

If the generation of the Monitor web site fails, a corresponding error message is displayed.

This is only true for Windows Vista and Windows 7 if the Web site is regenerated manually using the

Install Monitor Webapplication shortcut in the start menu. You need administrator rights to generate the

Web site. In Windows Vista you don’t have administrator rights in Trace Monitor even if you are member

of a user group with administrator rights.

Workaround 1

►Change the rights of the Trace Monitor installation folder (e.g. C:\Program Files\SIPLACE\SI-

PLACE Traceability Monitor) manually to Full control.

Workaround 2

Start the Monitor Configuration Tool with administrator rights:

►Navigate to the installation folder of Trace Monitor (e.g. C:\Program Files\SIPLACE\SIPLACE

Traceability Monitor)

►Right-click on InstallTHMonitor.exe

►Select Run as Administrator and confirm the following security message with Yes or Allow.

Installation of Trace Service and Trace Monitor

Trace Monitor Troubleshooting

34 Installation Manual SIPLACE Traceability 3.3