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Installation manual SIPLACE Pro 8 Uninstalling Edition 12/2006 US 57 8 Uninst alling 8.1 Uninst alling the sof tware Uninstalling SIPLACE Pro deletes all SIPLACE Pr o software component s fr om the system except for the …
7 Troubleshooting Installation manual SIPLACE Pro
Edition 12/2006 US
56
Æ Check for entries of type "Error" from Source "Msilnstaller" at the correct time. If you find such
entries with a timestamp matching the time when you received the error, it is likely that a post-
installation has been invoked and failed due to the missing Setup CD.
Æ If no such entries are found in the eventlog, the error message has another unknown reason.
7
If the above check has had a positive result (point 3 above), the problem can be solved by: 7
Æ inserting the SetupCD in the drive from where you installed the software. If you installed from
a network drive, be sure that you use the same share with the same drive letter.
Æ or by trying to reinvoke the feature which just failed. As soon as the post-installation has been
performed (with or without user feedback), the feature should start as expected. If it doesn‘t,
the error message has another unknown reason.
Note
Make sure that you log in using an account with administrator rights. 7
7.2.3 Error message when upgrading to SIPLACE Pro 4.1
Error Description: 7
When upgrading SIPLACE Pro 4.0 to SIPLACE Pro 4.1 following error message "SIplace Pro Opt
Helper.dll failed to unregister" is displayed. 7
7
Solution: 7
The error message may be ignored since it does not influence the function of the application. 7
Installation manual SIPLACE Pro 8 Uninstalling
Edition 12/2006 US
57
8 Uninstalling
8.1 Uninstalling the software
Uninstalling SIPLACE Pro deletes all SIPLACE Pro software components from the system except
for the SIPLACE Pro Database. 8
The SIPLACE Pro Database is not automatically uninstalled in order to prevent possible data
loss. 8
Step 1
Uninstall SIPLACE Pro via the Control Panel. 8
You require the uninstall window in Windows for uninstalling. 8
Æ Click Start in the Windows start menu.
Æ Click Settings.
Æ Click Control Panel.
Æ Double-click Add / Remove Programs.
A list appears with the names of the software packages installed on the computer. 8
Æ Select SIPLACE Pro.
Æ Click the Change/Remove components button.
Æ Select Remove to remove all installed features.
Æ In the "Confirm File Deletion" dialog box, click OK if you wish to proceed or Cancel if you wish
to cancel the uninstall process.
Æ Click Next to continue.
Æ In the "Confirm Uninstall" dialog box, click OK if you wish to proceed or Cancel if you wish to
cancel the uninstall process.
Æ In the license dialog box you could choose if you want to keep the license on this computer for
future installations or if you want to remove the license from this computer.
8 Uninstalling Installation manual SIPLACE Pro
Edition 12/2006 US
58
8
Abb. 8 - 1 Licence options
Æ Choose Keep... if you want to install a version later on or choose Remove... if you do not want
to install SIPLACE Pro ever again or if its expired.
Æ Click Next to continue.
8
Abb. 8 - 2 Saving options
Æ Choose Files created by SIPLACE Pro to be removed if you want to free up disk space on
this computer.
Choose Installation logfiles to be removed if you never plan to install SIPLACE Pro again on
this computer. If you want to keep the installation logfiles including the log from the uninstalla-
tion, make sure to leave the option Installation logfiles unchecked.
If you do not plan to install SIPLACE Pro again on this computer, we recommend to choose all
options.
Æ Click Next and you get a summary of all components to be deleted.